Senior Manager, Continuous Improvement

• Lead the design, deployment, and governance of DSV’s Continuous Improvement Program across warehousing, transportation, and freight forwarding operations
• Own process optimization initiatives from opportunity identification through implementation and sustainment
• Lead and evolve site/regional CIP strategy, including kaizen events, DMAIC projects, and rapid-improvement initiatives
• Establish and track savings and benefits pipelines with ROI documentation
• Build and maintain CIP governance, including idea intake, prioritization, project charters, stage-gate reviews, and close-out
• Champion continuous improvement through training, coaching, and visible operational leadership
• Conduct time studies, value stream mapping, process mapping, and root cause analysis
• Redesign SOPs to reduce waste and variability and improve throughput, labor productivity, and asset utilization
• Partner with Industrial Engineering on labor standards, engineered labor standards, slotting, and layout optimization
• Identify and lead automation, WMS/TMS enhancement, and technology adoption opportunities
• Build dashboards and reports tracking operational KPIs such as OTIF, productivity, cost-per-unit, dock-to-stock, order accuracy, and safety incidents
• Use statistical analysis to identify variation, bottlenecks, and improvement opportunities
• Prepare and present improvement business cases and results to site leadership, regional leadership, and customers
• Liaise among operations, engineering, IT, and customer-facing teams
• Lead cross-functional improvement teams and manage change through communication, training, and sustainment plans
• Support new site start-ups and customer implementations
• Facilitate Lean/Six Sigma Green Belt and Yellow Belt training
• Develop and maintain a network-wide playbook of standard processes, layouts, and best practices
• Conduct site assessments and audits and drive corrective action plans
• Benchmark internal-site performance and industry standards
• Potentially lead and develop 2–3 junior Continuous Improvement, Process Excellence, Engineering, or Analytics professionals

• Bachelor’s degree in industrial engineering, Supply Chain Management, Operations Management, Business, or related field
• 5+ years of experience in continuous improvement, industrial engineering, or operations roles within 3PL, logistics, warehousing, freight forwarding, or manufacturing environments
• Demonstrated experience leading Lean/Six Sigma projects with quantifiable results
• Green Belt or Black Belt certification preferred
• Strong working knowledge of warehouse and transportation operations, WMS/TMS systems, and labor management systems
• Proficiency in process mapping, time studies, statistical analysis, 5S, Kaizen, DMAIC, PDCA, Value Stream Mapping, and Root Cause Analysis
• Strong project management skills and ability to manage multiple initiatives across sites
• Experience in a multi-site or regional CI role within a global 3PL or logistics network
• Experience supporting new site launches, customer onboarding, or network design projects
• Familiarity with automation/robotics evaluation, including AS/RS, AMRs, and sortation
• Operational and financial acumen, including cost-to-serve and labor economics
• Ability to travel extensively; expected travel may reach up to three weeks per month
• Microsoft Office experience and advanced Microsoft Excel skills
• Proficiency with Warehouse Management Systems (WMS)
• Experience with Power BI, Tableau, and/or SQL a plus
• Six Sigma Black Belt certification listed under Certificates & Licenses
• Good mathematical skills
• Analytical problem-solving and structured DMAIC/PDCA methodology
• Excellent communication, facilitation, stakeholder management, and senior-level presentation skills
• Change leadership and influence without direct authority
• Coaching and capability-building mindset

Demonstrates expertise in leading Continuous Improvement initiatives, utilizing Lean/Six Sigma methodologies, and optimizing warehouse and transportation operations. Proficient in process mapping, statistical analysis, and project management to drive measurable improvements and operational efficiency.

• Lean/Six Sigma Project Leadership
• Process Mapping and Statistical Analysis
• Warehouse Management Systems (WMS)
• Change Leadership and Stakeholder Management
• Green Belt or Black Belt Certification

• Continuous Improvement
• Process Mapping
• Statistical Analysis
• Time Studies
• Value Stream Mapping
• Root Cause Analysis
• Project Management
• Kaizen
• DMAIC
• 5S

• Excellent…