Quality Engineer

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Full Time Professional Streetsboro, OH, US

3 days ago Requisition

Job Summary:

The Quality Engineer is the scorekeeper for company-wide quality and a central driver of our initiative to elevate the customer experience. This is a hands‑on, high-energy role for a hungry do‑er: someone who builds the dashboard, keeps the score, and every week puts the most important quality issues in front of the executive team and the people who can fix them. The Quality Engineer turns data from customer service, replacement parts, and online reviews into specific, prioritized focus areas for the teams that own execution — Product Engineering, Product Management, Plant Management, Manufacturing Engineering, and Supply Chain.

They are the critical link between the voice of the customer and the organization, and they measure whether we are getting better. This role reports to the Chief Operating Officer.

Location:Onsite (Streetsboro, OH Headquarters) with ability to travel to other locations occasionally

Job Duties:

What You Are Accountable For

This role has two clear accountabilities:

• Keep the score.Build, own, and maintain the company quality dashboard, and present it every week to the executive team (CEO, COO, CRO, CPO, VP of HR, and others) — accurately, on time, and in a way people can act on.
• Point to what matters.Translate the data into specific, prioritized action items and focus areas, and hand them to the teams that own execution.

Acting on the focus areas and improving the underlying results is owned by those functional teams. This role is accountable for the scorekeeping and for surfacing the right priorities — not for performing the fixes.

Key Responsibilities

Scorekeeping:
Dashboards, KPIs & Weekly Reporting

• Build, own, and continuously improve the dashboards and KPIs that measure company-wide quality performance.
• Present a clear, reliable weekly quality readout at the standing executive team meeting and to cross‑functional teams, highlighting trends, movement, and emerging issues.
• Establish and maintain a single source of truth for quality data and ensure its accuracy, consistency, and timeliness.

Voice of the Customer & Issue Identification

• Partner closely with Customer Service to understand key customer issues, recurring complaints, and missing or incomplete component shipments.
• Aggregate and analyze data from customer service tickets, replacement parts demand, warranty claims, and online product reviews to surface emerging quality concerns.
• Dig into the data to find the signal — separate the noise from the issues that are genuinely hurting the customer experience.

Quality Systems, Processes & Documentation

• Maintain the company’s quality management system (QMS) and company-wide quality documentation — SOPs, work instructions, quality standards, and records — keeping them current, accessible, and audit‑ready.
• Identify gaps and inconsistencies in how quality is handled across the organization and drive toward standardized, repeatable, company-wide processes (e.g., issue intake, defect tracking, and CAR workflow).
• Champion consistent documentation practices so quality issues, decisions, and corrective actions are captured, traceable, and easy to find.
• Support internal and external quality audits and help ensure ongoing compliance with applicable standards
• Generate specific desired outcome and focus areas with supporting data for Product Engineering, Product Management, Plant Management, Manufacturing Engineering, and other execution teams.
• Partner with Product Management to feed customer quality insights into the product roadmap, prioritization, and new product introduction (NPI) plans so recurring issues get designed out.
• Follow up persistently: track which focus areas have been picked up, surface what is stalled, and keep the most important issues visible until they are resolved.
• Support root‑cause analysis and corrective/preventive action (CAPA) efforts using structured methods (e.g., 8D, 5 Whys, fishbone, FMEA).
• Support the Supply Chain team and help…