Service Supervisor

Duties and Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.
• Champions corporate and division customer service programs to meet or exceed customer service goals.
• Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and maintaining cleanliness and appearance of the front‑end sales floor, restrooms, entryway, and parking lot.
• Assists in maintaining a fresh, fully stocked appearance of check stand merchandisers; ensures check stands are clean and properly signed.
• Complies with and ensures compliance with all Company policies and procedures, including:
  • Cash Handling
  • Employee Purchases
  • Restricted Product Sales (alcohol/tobacco)
  • Coupon and Gift Card policies
  • Scan accuracy
  • Supervision of minor employees
  • Product Return Policy
  • WIC requirements
  • Sanitation, safety, and security standards
  • Grooming and dress code
  • Check acceptance policies
• Reports all policy violations to store management.
• Ensures accurate operation and proper function of the Point‑of‑Sale (POS) system.
• Assists with cash flow accountability including safe transactions, till issues and pickups, check acceptance, refunds, and monitoring cashier cash‑handling compliance.
• Works with the Scan/FMC team to ensure scanning file problems are corrected promptly.
• May perform operational duties such as running till totals, preparing and proofing daily deposit slips, and completing all required front‑end forms.
• Reports operational issues to the Service Operations Manager.
• Serves as a cashier when needed.
• Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.
• Answers and responds to incoming calls in a professional and appropriate manner.
• Performs all job duties with honesty, integrity, and full compliance with company policies and procedures.
• Performs additional duties as assigned.

• Thorough knowledge of front‑end operations policies and procedures.
• Ability to perform basic and intermediate math calculations including addition, subtraction, and percentages.
• Friendly, courteous, and composed when dealing with customers, coworkers, and vendors.
• Ability to handle interruptions, customer complaints, and multitask while maintaining professionalism.
• Strong written and verbal communication skills; demonstrates leadership and a professional demeanor.
• Must have legible handwriting and the ability to follow written instructions.
• Works with various front‑end systems; operates computer software and electronic devices for sales tracking and employee scheduling.
• Ability to stand for long periods; frequent walking, bending, stooping, kneeling, twisting, and turning.
• Ability to frequently reach, lift, and maneuver items up to 50 lbs
  .
• Manual dexterity and good eye‑hand coordination are required.
• Uses cleaning supplies and cleaning equipment such as mops, brooms, and related chemicals.
• May work nights, weekends, and holidays; schedule varies. Good attendance is essential.
• Uses calculators, telephones, keyboards, computers, and other office equipment throughout the workday.
• Complies with company grooming standards and dress code, including required safety shoes, gloves, aprons, and head coverings.

• Primary work is performed in a temperature‑controlled store environment.
• Occasional exposure to varying weather conditions during outdoor duties such as cart retrieval or assisting customers.
• Exposure to parking lot traffic and varying traction conditions, especially during inclement weather.
• Frequent handling of hot and cold products.