Kundenberater; d​/m​/w), Regionales Beratungscenter Postbank

Job Opportunity At Deutsche Bank Group

Are you looking for flexible working hours and a secure employment relationship in a great team?

Then join us!

In our regional advisory centers of the Postbank brand in the private customer bank Germany, we combine a modern, digital, and flexible working environment with personal customer advice at various locations. We live the changed lifestyle in our advisory centers, adapt to the new living habits of our customers, and are thus one of the most modern teams in our private customer advice.

Our customers like to use digital media to receive competent and personal advice from us on banking topics. And for this, we are looking for you!

Your Responsibilities

• You will advise our private customers through digital media (telephone, video consultation, chat, co-browsing) on topics such as account, service, digitalization, and you will actively explore the entire standardized product range for our customers.
• You will also advise customers in the areas of investment, retirement planning, and private loans.
• You will confidently use digital media in the consultation and utilize all available tools of an omnichannel-capable workstation.
• You will recognize and exploit cross-selling potential.
• You will maintain a high level of service quality according to the principles of customer-oriented sales while adhering to regulatory and internal company guidelines and processes.
• You will perform all necessary pre- and post-sales activities.

Your Profile

Professional Requirements

• Completed commercial vocational training, preferably as a banker
• Comprehensive product knowledge of financial services
• Experience in sales
• Proof of competence according to EU Intermediary Directive (EU-IDD)
• Cost consciousness and ability to think and act in a business-oriented way
• PC skills, ability to learn work-specific systems

Personal Requirements

• Sales skills and enjoyment in contact with our customers
• Open and communicative personality who likes to work in teams
• High willingness to learn and motivation to continuously develop expertise in the fields of finance, sales, processes, and digitalization
• Routine in handling PC and software applications
• High sales and self-motivation as well as pronounced customer orientation
• Excellent analytical thinking, quick comprehension, and high performance willingness
• Very good communication skills

What We Offer

We offer a wide range of benefits that cover all your professional and personal needs.

• Emotionally balanced A positive attitude helps us to master the challenges of everyday life – professionally and privately. Benefit from offers such as counseling in difficult life situations and offers to promote mental health.
• Physically fit With offers to maintain your personal health and a conducive professional environment, the bank helps you stay physically fit. Benefit from offers such as extensive check-up examinations, vaccination offers, and advice on healthy lifestyle.
• Socially connected The exchange with others opens up new perspectives, advances us professionally and personally, and strengthens our self-confidence and well-being. Benefit from offers such as support through the pme family service, the Fitness Center Job, flexible working hours (e.g., part-time, job tandem, hybrid working) as well as an extensive culture of diversity, equality, and inclusion.
• Financially secured The bank secures you not only during your active career but also for the future financially and supports your flexibility and mobility – whether privately or professionally. Benefit from offers such as contribution plans for retirement, bank services for employees, company bicycle, or the Germany ticket.

Since the benefits may vary slightly depending on the location, please contact your recruiter for specific questions.

The position is offered in full-time and part-time.

After the training period, up to 40% mobile working is possible.

For questions about the recruitment process, Madeleine Müller is available.

Contact Madeleine Müller, Email:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair, and inclusive work environment.