Case Manager IV

Case Manager IV

Location:

Jefferson, KY

Status:
Full Time, Hourly, Non-Exempt

Program: VOA Home

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, “volunteer” referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

• Bachelor’s degree in social work or related field, or at least five (5) years of experience in the field; no degree would qualify.
• Demonstrated ability to provide a reasonable combination of family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Commitment to the principles of the project and ability to work in a fast-paced environment.
• Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel within the full-service area.
• Must complete required case management and Critical Time Intervention (CTI) training within 90 days of hire.
• Aligned with our five core values of commitment, compassion, diversity, justice, and integrity.

• Conduct outreach to community partners and represent VOA values, aiming to raise awareness.
• Perform client assessments, develop and monitor case plans, and carry out necessary follow-up activities.
• Build connections with local agencies and service providers to strengthen community relationships.
• Provide referrals and coordinate with community partners and service providers to ensure clients have access to health care, mental health services, and daily living support.
• Allocate resources to clients based on their needs and eligibility, in alignment with grant guidelines.
• Educate participants on available supportive services and their rights as program participants.
• Assist participants in securing public benefits.
• Help participants obtain necessary documentation, such as birth certificates, driver’s licenses, or TARC tickets.
• Offer or refer participants to supportive services such as financial planning, transportation, income support, recovery programs, mental health services, legal services, and housing counseling.
• Ensure all required documentation, including progress notes, is completed within 48 hours of client contact.
• Complete and submit documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of service, and provide weekly updates to the Program Support Coordinator and Program Manager.
• Exercise sound clinical judgment in decision-making regarding participants, understanding and addressing their complex mental health and chronic homelessness needs.
• Build rapport with participants and their families, demonstrating cultural sensitivity and…