Community Outreach Specialist

Position Overview

The purpose of this position is to participate in and conduct community outreach events and activities. Meet with citizens, attend community meetings, disseminate information, answer questions, and resolve problems and complaints. This class works under general supervision, independently developing work methods and sequences.

• Assists in planning, developing and implementing policies, procedures and programs.
• Coordinates the scheduling of facilities and logistical issues for meetings, projects and events.
• Recruits citizens for community projects and activities.
• Assists citizens and community leaders in resolving neighborhood problems and complaints.
• Collects statistical data, enters data, and analyzes and prepares reports.
• Provides technical assistance concerning operations, procedures, activities, laws, ordinances and regulations.
• Receives calls, schedules and meets with citizens, conducts field investigations, gathers information, and completes forms and reports to resolve complaints and problems.
• Participates in community outreach programs, projects and activities to provide information, to publicize available services and to maintain positive public relations.
• Attends community meetings to provide information, answer questions, discuss citizens' complaints, concerns and issues, and to explain procedures and operations.
• Solicits donations, contributions, support and participation from businesses, foundations, organizations, agencies and groups to promote and implement events and activities.
• Prepares correspondence and recommendations to resolve and to respond to citizens’ concerns, and completes special projects.
• Assesses, counsels and refers citizens to available financial, medical, social and community assistance and services.
• Performs related work as assigned.

• Associate’s Degree in Counseling, Social Science, Social Work or related discipline.
• Two (2) years of social work, social service, community service or resource development experience or an equivalent combination of education, training and experience.

• Must provide one's own source of transportation.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

• None.

Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.