Participant Success Coordinator

About Life Works for Autism

• Life Works for Autism is a nonprofit organization that supports autistic adults as they build independent, meaningful lives through housing, daily living skill development, vocational preparation, and person-centered coaching.

• Promote the value, opportunity, and outcomes of the program to qualified participants and families
• Support participants and their families before, during, and through transition of the program

• This position supports participants and families from the first inquiry and then through admissions, enrollment, active programming, transition planning, program exit, and follow-up after completion.
• This role is responsible for knowing how participants are doing, tracking progress toward goals, communicating clearly with families, helping address concerns early, and making sure each participant has a thoughtful plan for growth and transition. This position helps Life Works stay organized, responsive, and person-centered by combining direct participant support, family communication, data tracking, admissions support, and program auditing.

• Admissions & Enrollment
• Support interested families and participants through the inquiry, application, interview, and enrollment process.
• Help determine whether the program is an appropriate fit for each applicant.
• Coordinate application materials, admissions communication, enrollment paperwork, and onboarding steps.
• Support new participants and families as they transition into the program.
• Maintain clear admissions and enrollment records.

• Serve as a primary support contact for participants throughout their time in the program.
• Work directly with participants to further their goals, skills, and confidence.
• Monitor participant progress, goals, needs, concerns, and transition plans.
• Help identify concerns early and coordinate appropriate next steps with staff, participants, and families.
• Maintain participant portfolios, support plans, progress notes, and transition documentation.
• Support participants as they prepare to exit the program and move into their next stage of independence, employment, education, or community living.

• Serve as a consistent communication point for families.
• Provide updates on participant progress, goals, concerns, transition planning, and overall program experience.
• Schedule and participate in family meetings, progress reviews, and transition conversations.
• Respond to family concerns in a timely, professional, and solution-focused manner.
• Help families understand program expectations, participant progress, and next steps.
• Facilitate regular Family Education sessions focused on giving families skills and confidence.

• Organize, review, and communicate participant progress across all core program areas.
• Keep participant records accurate, current, and organized.
• Use data to help identify participant needs, program trends, and areas for improvement.
• Prepare basic reports and summaries for leadership, families, and program review.
• Help demonstrate participant growth and program effectiveness through clear documentation.

• Review participant files, documentation, progress tracking, and program records for completeness and accuracy.
• Help ensure that support plans, family communication, data entry, and transition plans are being maintained consistently.
• Identify gaps, concerns, or follow-up needs before they become larger issues.
• Support regular internal reviews of participant services, admissions, enrollment, documentation, and family communication.
• Communicate audit findings and recommended improvements to leadership.

• Bachelor’s or Master’s degree in education, psychology, social work, human services, nonprofit management, or a related field preferred.
• 3-5 years of … ...... …?
• 3-5 years of experience supporting autistic or neurodivergent populations preferred.
• Experience with case management, transition planning, family communication, or admissions.

• Understanding of autism, adult learning, independent living, and employment readiness.
• Ability to build trust with participants and families.
• Strong attention to detail and follow-through.
• Comfortable balancing relational support with clear documentation and accountability.
• Strong communication skills with both participants and families.
• Ability to stay organized, track details, and follow through consistently.
• Comfortable using data, documentation, and basic reporting tools.
• Professional, calm, and solution-focused when responding to concerns.
• Strong belief in independence, dignity, self-determination, and least-to-most support.