Sr Operations Admin

Overview

Responsible for performing the clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first point of contact for customers on a variety of issues.

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Review, research and/or enter data in various systems to support respective functional area.
• Compile data and provide regular and ad hoc reports to management for review and decision making.
• Serve as frontline customer service to receive, resolve and/or escalate customer inquiries and issues.
• Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Support additional functional area assignments with their essential functions as noted below:

Additional Quality Assurance / Loss Prevention essential functions

• Support timely delivery and mitigate loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
• Prioritize workflow to maximize the number of packages resolved and sent out for delivery on the same day.
• Ensure all packages receive appropriate scan statuses; inspect and handle hazardous material damages as per policy; ensure all loose product is accounted for per company policy.
• Research missing packages to determine root causes of scanning failures and compile information on disputed deliveries for management review.
• Review trends in loss and damaged claims to identify improperly charged claims and bring to management attention.

Additional Linehaul essential functions

• Review and enter Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments; enter settlement adjustments as directed by manager.
• Compile required documentation to establish and maintain Department of Transportation (Use the "Apply for this Job" box below). files; verify timely log entry into system.
• Enter all individual vehicle mileage record information into the system and work with ICs and Linehaul staff to rectify issues.
• Track metrics (including IC charge back program, complaints and maintenance compliance) and prepare weekly reports for management review.
• Serve as initial contact to receive IC inquiries or issues related to settlement, uniforms, decals, etc., routing to management for appropriate resolution.
• Performs other duties as assigned.

High School Diploma or GED required.

Four (4) years of customer service, clerical or related experience required; experience in a dock operations environment or distribution center setting preferred.

• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests effectively and professionally.
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment with attention to detail and accuracy.

Minimal travel required.

Pay Transparency: 17.84 - 24.89 depending on experience.

Additional Details:
Tuesday - Saturday outbound sort approximately 4 PM - 10:30 PM.

Federal Express Corporation is an Equal Opportunity Employer including Veterans and Disabilities. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations should contact

Applicants Have Rights Under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:
Federal Express Corporation participates in the DHS USCIS E-Verify program. E-Verify notices: E-Verify Notice (bilingual);
Right to Work Notice (English/Spanish).