Ticket Office Internship - Intercollegiate Athletics

Athletic Ticket Office Manager

Manage the day to day operations of the athletic ticket office.

Career Readiness

Competencies:

• Communication
• Professionalism
• Teamwork

Provide optimum customer service at all times.

• Assist in season ticket sales, renewals, and mailings.
• Communication with fans via phone, email, text, and in-person to answer questions and sell tickets.
• Execution of game day ticketing sales and distribution.
• Manage and coordinate all charitable donation requests.
• Fulfill athletic department ticket requests.
• Player pass list/compliance management using Jump forward website.
• Utilization of Paciolan computerized ticketing software and Salesforce CRM.
• Other duties as assigned by Ticket Sales Coordinator and Ticket Operations Coordinator.

Strong communication, organizational and problem solving skills required.

• Comfortable talking on the phone with customers.
• Ability to work in fast-paced environment.
• Ability to handle money and make change quickly and accurately.
• Familiarity with Microsoft Office applications.
• Previous work experience in a ticket office or university athletic department preferred.