Coordinator Student Success Technologies

Coordinator For Student Success Technologies

The Coordinator for Student Success Technologies serves as the primary administrator and support resource for EAB Navigate, EdSights, and related student success platforms. This position coordinates daily operations, training, and continuous improvement of these technologies to advance student outcomes. The Coordinator also provides focused technology and data support for Learning Communities, assists with initiatives and programs led by the Office of Student Success Initiatives, and maintains a small caseload of direct student outreach consistent with the broader support mission of the team.

Serve as the primary point of contact and administrator for EAB Navigate, EdSights, and other assigned student success technology platforms. Core responsibilities include:

• Coordinate daily operations, implementation, and continuous improvement of assigned platforms to ensure they effectively support student success.
• Provide comprehensive training and support to users on platform functionality and best practices.
• Troubleshoot problems, address issues promptly, and implement effective solutions; serve as the first line of support for platform users.
• Collaborate with key stakeholders on platform-related questions, issues, and needs.
• Document best practices, procedures, and solutions to build and maintain institutional knowledge.
• Maintain an active role in optimizing platforms to align with institutional goals for student success.

In a supporting capacity, collaborate with the Coordinator of Learning Communities to provide support for Learning Community People Soft needs.

Assist with supporting, implementing, and evaluating initiatives and programs led by the Office of Student Success Initiatives. This includes providing technology support for early alert reporting and outreach, midterm grade outreach, re-enrollment campaigns, and outreach related to other key student success indicators.

Assist with the ongoing review and evaluation of technology platforms, strategies, and initiatives related to student success. Identify, research, and recommend best-practice strategies to promote continuous improvement and effectiveness.

Similar to all members of the Office of Student Success Initiatives provide direct outreach and support to a small, assigned caseload of students based on student success metrics.

Complete other duties as assigned.

Bachelor's degree required.

Bachelor's degree in education, business, communication, information technology, or related field, or Master's degree in Higher Education Administration, Student Affairs, Counseling, or related field.

One year of experience working in a college or university setting with direct student contact.

Experience working with EAB Navigate, EdSights, or comparable student success CRM platforms Experience with student information systems or higher education data management.

Knowledge of college student development theory and student success frameworks Proficiency with student information systems, CRM platforms, or comparable higher education technology Ability to interpret and communicate data to non-technical audiences Excellent interpersonal and written communication skills Ability to manage multiple projects and priorities concurrently Experience developing and facilitating training or workshops for staff Creative problem-solving skills and attention to detail.