Ice Arena Attendant - Ice Arena

Provide front-line customer service and assist with the management of the pro shop, concession stand, public skate sessions/special events, building activities, and programs.

• Communication
• Critical Thinking
• Professionalism

• Front Desk Operations:
  Answer phones professionally, process payments, monitor drop-in sessions, handle programming/course registrations, and assist office staff as needed
• Concessions & Sales:
  Prepare and serve food, manage merchandise/product inventory and stocking, operate during Falcon Varsity Hockey home games (setup, sales, tear down)
• Customer Service:
  Communicate Ice Arena policies, programs, and events to patrons while maintaining excellent business manners
• Facility Management:
  Perform daily cleaning duties, maintain clean and organized workspace, and execute opening/closing procedures
• Reservations & Events:
  Process Ice Rentals (Main & Multi), Lounge and Group reservations, birthday parties, and assist with public skate, cheap skate, and special events
• Safety & Compliance:
  Enforce Ice Arena policies, procedures, and safety protocols; execute emergency procedures when necessary
• Technical
  
  Skills:
  
  Operate Day Smart Software independently and use copy machine
• Communication:
  Maintain consistent communication through When to Work, Microsoft Teams, email, phone, and other methods as directed by supervisor
• Administrative:
  Follow all policies outlined in Student Employee Manual, attend scheduled meetings, support the mission of Athletics, and perform other duties as assigned

• Possess and maintain current CPR, First Aid, AED certification.
• Complete required trainings.
• Flexible availability to include building operation hours, specifically nights and weekends.
• Previous experience in ice hockey, figure skating, or other ice-related activities will be viewed as favorable.
• Basic computer and Microsoft Office knowledge.
• Ability to respond positively and effectively to fast-paced and demanding, customer-oriented situations.
• Ability to withstand possible continuous standing.
• Responsible, dependable, works well with others, and enthusiastic.
• High level of interpersonal communication skills.
• Ability to enforce all Ice Arena policies and regulations.