Permit Technician

Welcome to the City of Box Elder, the "Gateway to the Black Hills" of South Dakota and home to Ellsworth Air Force Base. We are a small but dedicated group of professionals who take pride in our work and love serving our vibrant community. Our city is growing, and we have an opening for an experienced person to join our team of seven people in the Planning and Zoning Department as a Permit Technician.

This individual would become part of a dynamic, engaging team that values the contributions made by its employees and encourages professional development.

The Permit Technician provides technical and customer service support for building permitting and other office operations.

This is an ideal role for someone who has excellent communication skills, attention to detail, and amazing customer service skills.

If this role sounds like a great fit for you, please read on to find out more about this position and how to apply!

Essential Functions
- Duties may include but are not limited to the following:

* Assists customers with accessing, completing, and submitting permit applications through online permitting system.

* Answers telephone and greets visitors; refers callers and visitors to appropriate personnel.

* Responds to inquiries regarding regulations, property zoning, floodplain development, permits, and refers more complex or unusual questions to appropriate personnel.

* Reviews permit applications and plans for completeness and communicates deficiencies to permit applicants. Routes applications, plans, and supporting documents to appropriate personnel.

* Prepares, issues, and records approved permits.

* Receives and schedules requests for inspections; distributes requests to inspectors.

* Enters and updates data in software database related to new development.

* Prepares and maintains electronic and hard copy files.

* Maintains and updates recording expenses, forms, and databases.

* Prepares monthly reports and distributes them to appropriate parties.

* Promotes and supports the overall mission of the City by demonstrating courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

* Performs related duties as assigned.

Education and Experience:

High School Diploma/GED; AND two (2) years of administrative support experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

* ICC Permit Technician Certification highly desired.

* Eligible to become a Notary Public for the State of South Dakota.

* Valid South Dakota Driver's license, or the ability to obtain one within 90 days of the hiring date.

Required Knowledge and Skills

Required Knowledge:

* Policies and procedures related to planning and zoning.

* Relevant computer applications, including word processing, data entry, report generation, and database management.

* Business arithmetic, applicable statutes, and government regulations.

* Business letter writing and professional document formatting.

* Record-keeping principles and practices.

* Applicable codes, ordinances and regulations.

* Standard administrative practices and procedures, including filing and the operation of standard office equipment.

* Effective interpersonal and customer service techniques for building rapport and delivering excellent service, both in person and over the phone.

* Computer applications and software related to the work.

* South Dakota notary guidelines and procedures.

Required Skills:

* Performing technical, specialized, and complex office support work.

* Interpreting and communicating complex rules, policies, and procedures.

* Organizing and maintaining departmental files and records.

* Prioritizing and organizing work effectively to meet deadlines.

* Providing excellent customer service to internal and external stakeholders.

* Utilizing office equipment, including computers, scanners, fax machines, and copiers.

* Entering data accurately into specified computer software applications.

* Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

* Building and maintaining positive working relationships with colleagues, supervisors, and external contacts; demonstrating tact, diplomacy, and cultural sensitivity.

SUPERVISORY CONTROLS:

The Building & Code Enforcement Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

CONTACTS:

Contacts are typically with co-workers, other city employees, developers, contractors, realtors, mortgage lenders, property appraisers, property owners, and the public.

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands…