Teller - Chamberlain Branch

Careers at The First National Bank in Sioux Falls

Join our team and make a meaningful impact in the lives of our customers as we prepare to open our newest branch this July!

As a Teller, you play an integral role in the customer experience at the Bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals.

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Execute the Sales and Service program of the department when working with customers.

• Provide friendly and helpful customer service by addressing inquiries, resolving issues, and promoting a positive banking experience for every customer.
• Engage with customers by asking questions and utilizing active listening skills to fully understand customer needs.
• Process customer transactions, including deposits, withdrawals, check cashing, fund transfers, cashier’s checks and change orders, accurately and efficiently. Assist customers with Safe Deposit Box access.
• Maintain and balance cash drawers, ensuring that they have the correct amount of currency and coins at all times.
• Develop and maintain a working knowledge and understanding of the bank’s products and services to assist customers with their inquiries and cross-sell when appropriate.
• Efficiently utilize banking software and computer systems for processing transactions and accessing customer account information.
• Strive to meet goals that have been set for them and for their overall team.
• Represent the bank in a positive manner in their community and encourages prospects to become customers.
• Deliver world class customer service by exceeding customer's expectations and building brand loyalty.

Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.

• Ensure all transaction records and paperwork are accurately completed and comply with banking regulations, internal policies, and procedures.
• Follow security procedures to protect bank assets, customer information, and maintain a secure banking environment.
• Exceptions are well thought out and documented with proper approval.
• Errors are identified quickly and remedied efficiently when they occur.
• Reconcile cash drawer and balance all transactions as part of end of day processing.
• Prevent fraud by following policy and procedure and by using good judgement and discernment to identify suspicious or altered negotiable instruments.
• Use solid judgement when making decisions and keeps the bank's policies, procedures, and reputation in mind.
• Ensure compliance with applicable banking regulations and security measures.
• Ability to uphold strict confidentiality policy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Company paid short and long term disability