Student Support Specialist – Clinical Operations

About the Role

Are you organized, detail-oriented, and passionate about supporting student success? The School of Nursing is seeking a Student Support Specialist – Clinical Operations to join our team. In this vital role, you will provide a variety of administrative, technical, and hands‑on support to our current students. Your primary focus will be coordinating and scheduling student clinical assignments under the direction of the department manager and the Dean of Nursing, ensuring our future nurses are set up for success.

• Clinical Scheduling & Tracking: Schedule student clinical assignments and ensure all clinical schedules and student data are accurately recorded in the College tracking system (Campus Cafe).
• Student Support: Greet students and visitors, answer questions regarding clinical requirements outlined in the Student Handbook, and respond to phone calls, voicemails, and emails in a timely fashion.
• Administrative Excellence: Maintain precise student files and office records in accordance with compliance expectations. Prepare documents, forms, minutes, reports, and statistical data for department leadership.
• Office Coordination: Schedule appointments and meetings, manage correspondence, and perform general clerical duties (filing, shredding, photocopying).
• Collaboration: Establish and maintain cooperative, tactful working relationships across college departments, including Enrollment Services, Student Support, and Career Services.

• Experience: Minimum of 2 years of full‑time administrative support experience (4 years preferred).
• Education: High School Diploma or GED equivalent.
• Tech Savviness: Proficient in MS Office (Word, Excel, Outlook), Windows OS, electronic mail, and campus database systems (Campus Cafe).
• Attention to Detail: Exceptional data entry, proofreading, and organizational skills with the ability to manage filing systems and coordinate tasks amidst frequent interruptions.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills; ability to convey information clearly, tactfully, and professionally to students, staff, and the public.
• Discretion & Initiative: A self‑directed individual who takes initiative, exercises independent judgment, and maintains strict confidentiality of sensitive student information.

• This position operates in a moderate noise environment.
• Regularly required to sit, use hands/fingers, reach, talk, and hear; occasionally required to stand and walk.
• Must be able to regularly lift/move up to 10 pounds, and occasionally up to 25 pounds.
• Requires close vision, distance vision, and the ability to adjust focus.
• This position is a campus position in Boynton Beach, FL.

At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.

International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.