Administrative Assistant

Job Overview

We are seeking a highly organized and professional Office Assistant to serve as the front-line representative of our practice. This role is critical to client experience and operational efficiency, requiring strong attention to detail, discretion, and the ability to manage multiple priorities in a fast-paced clinical setting.

This is an on-site position; candidates must reside locally.

• Serve as the first point of contact for clients, delivering a professional and welcoming experience
• Answer and route incoming calls with accuracy and professionalism
• Maintain and update electronic health records (EHR), including platforms such as Simple Practice
• Support insurance billing processes, including claim submission and follow-up
• Coordinate scheduling for clients and clinical staff
• Manage client intake, onboarding, and enrollment processes
• Maintain organized digital and physical filing systems
• Provide general administrative support to ensure smooth daily operations
• Uphold a clean, organized, and professional office environment

• Proficiency in Microsoft Office (Word, Excel)
• Proficiency with Apple-based systems and applications
• Experience using Google Workspace (Docs, Drive, etc.)
• Strong organizational, multitasking, and time-management skills
• Excellent written and verbal communication skills
• Ability to handle sensitive information with confidentiality
• Must be able to pass a Level 2 background check

• Experience with EHR systems (especially Simple Practice)
• Prior experience in insurance billing and claims processing
  
  Background in healthcare, behavioral health, or clinical settings
• Bilingual (Spanish, Haitian Creole, or other languages) strongly preferred

This role is best suited for someone who is:

• Detail-oriented and process-driven
• Comfortable working in a structured, client‑facing environment
• Able to anticipate needs rather than react to them
• Professional under pressure and adaptable to changing demands

If you are dependable, organized, and committed to delivering excellent client service, we encourage you to apply.