Front Office Receptionist

Front Desk and Community Support Specialist Community Association Management EMPLOYMENT Full time PAY $22 to $25 per hour SCHEDULE 40 hours per week WORK SETTING

We are seeking an experienced, customer-focused professional to serve as the first point of contact for homeowners, residents, real estate professionals, vendors, contractors, and management partners. This position combines front-desk service with hands-on administrative support for condominium and homeowners association operations.

The right candidate is organized, dependable, comfortable managing competing priorities, and able to communicate calmly and professionally in a fast-paced office. The standard schedule is 8:00 a.m. to 5:00 p.m. with a one-hour lunch.

On site

We are seeking an experienced, customer-focused professional to serve as the first point of contact for homeowners, residents, real estate professionals, vendors, contractors, and management partners. This position combines front-desk service with hands-on administrative support for condominium and homeowners association operations.

The right candidate is organized, dependable, comfortable managing competing priorities, and able to communicate calmly and professionally in a fast-paced office. The standard schedule is 8:00 a.m. to 5:00 p.m. with a one-hour lunch.

• Greet and assist homeowners, residents, real estate professionals, vendors, contractors, and visitors in a courteous and professional manner.
• Answer incoming calls, monitor voicemail, route calls to the appropriate team member, and provide accurate general information.
• Identify the appropriate department or manager for each inquiry and relay homeowner concerns promptly.
• Coordinate vendor access with community gate or security personnel when needed.
• Receive, date-stamp, and route incoming mail, deliveries, invoices, and packages.

• Receive work order requests, enter them accurately in Enumerate Central (TOPS), and research prior service history when needed.
• Assign or route work orders as directed by the property manager and communicate updates to homeowners.
• Track open items and close work orders after completion by maintenance personnel or vendors.
• Prepare recurring work order reports and maintain organized resident and association records.

• Guide homeowners through architectural request forms and explain submission requirements.
• Collect and verify supporting documents, including contractor licenses, insurance information, samples, and permit numbers when applicable.
• Communicate with contractors, insurance carriers, property managers, and outside management companies to obtain missing information and required signatures.
• Log and track requests, prepare approval or denial correspondence, and notify homeowners or contractors of decisions.

• Support the onboarding and processing of new homeowners.
• Assist with sales and lease packages, estoppel-ordering questions, spreadsheets, email correspondence, and document preparation.

• Prior administrative or front-desk experience supporting condominium or homeowners association communities.
• Working knowledge of Enumerate Central (TOPS) property management software and Microsoft Outlook.
• Excellent phone etiquette, customer service, and written communication skills.
• Strong organization, attention to detail, follow-through, and time-management skills.
• Ability to handle frequent interruptions, prioritize multiple requests, and remain professional in challenging interactions.
• Comfort using Microsoft Office tools, email, spreadsheets, and virtual meeting platforms.
• Ability to work on site during the scheduled hours.

Benefits include health, dental, and vision insurance; a 401(k) plan; and paid time off.

We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.