Resident Relations Specialist Part Time

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem‑solving techniques they provide to enhance the entire experience of current and future residents. The goal of the Resident Relations Specialist is to focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.

AIR offers attractive compensation packages that reward performance:

• Expected base pay rate of $18.50 to $23.00 an hour + Monthly Renewal Commissions. The base pay rate is in line with your skills and experience.
• Opportunity for extended time‑off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community. You may also have the option to live onsite with zero commute or at a nearby AIR community.

You will work onsite at our One Boynton Apartments in Boynton Beach, FL. This is a part‑time position of around 20 hours per week.

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and coordinate with appropriate staff to resolve concerns.
• Support residents during the move‑out process, including notice to vacate and resident transfers.
• Manage the resident lease renewal process, finalizing renewal leases with residents via phone and internet.
• Monitor resident retention.
• Assist residents with any need.
• Help residents pay their rent online.
• Complete move‑in and move‑out inspections.
• Register cars for on‑site parking.
• Register pets for existing residents.
• Assist with parcel delivery.
• Enter service requests for residents.
• Answer questions regarding service requests.
• Assist with Notice to Vacate and gather information for move‑outs.
• Send communication to residents.
• Coordinate and plan resident functions.
• Contact residents about policy violations.

• Goal‑driven and delighted in providing excellent customer service.
• Adaptable to fast pace and shifting priorities.
• Nimble problem‑solver.
• Collaborative team player.
• Strong customer service/retail/hospitality/restaurant or sales background, with the ability to consistently meet and exceed sales goals.
• At least 2 years of customer service experience in a fast‑paced environment (e.g., property management, hospitality, retail, restaurant).
• Ability to provide exceptional customer service to current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to read, write, and speak English.

Final date to receive applications:
The initial deadline is 5/16/2026. Applications submitted after this date may still be considered on a rolling basis until the position is filled. Candidates who receive an offer will undergo pre‑employment screening, including references, a four‑panel drug screening that excludes marijuana testing, employment verification, and a criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.