Customer Service/Warranty Coordinator
Job in
Boynton Beach, Palm Beach County, Florida, 33473, USA
Listed on 2026-06-03
Listing for:
G L Homes of Florida Corporation
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Job Description
Position Summary:
Assist in maintaining a high level of customer satisfaction through homeowner visits to the office and through phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.
Key Duties and Responsibilities:
- Greeting and helping all homeowners visiting the service department to ask questions and submit new service requests.
- Schedule service request reviews with superintendents for homeowners submitting new issues.
- Take the time to go over all open issues with homeowners, if requested.
- Responsible to dispatch emergencies, when necessary.
- Advise Management of any situation that requires immediate management involvement.
- Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes' guidelines.
- Administrative duties, including; answering busy phones, filing, scanning, faxing, data processing, picking up messages and returning calls in a timely manner, reception.
- Follow-up with AWA's (Additional Work Authorization) to ensure the sub-contractors are being paid in a timely basis.
- Other related duties and projects as assigned by management
Education & Experience:
- High School diploma required
- A minimum of 7 years previous customer service experience required.
- Experience working with residential builder or in similar field preferred but not required.
- Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times.
- Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times.
- Capable of handling difficult clientele.
- Must have strong administrative skills.
- Good computer skills: must have experience using Excel at intermediate level.
- Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance.
- Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously.
- Must have good organizational, time management skills and follow-up skills
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