Lead Customer Service Advisor

Role Description

The Lead Customer Service Advisor is a part‑time, on‑site role located in Boynton Beach, FL. This position leads by example in delivering outstanding customer service, greeting customers, explaining wash options, and assisting with the selection of wash packages or membership plans. The Lead Customer Service Advisor handles customer inquiries and concerns in person and by phone, maintains a friendly and professional presence on the lot, and ensures that customers move efficiently through the wash process.

The role also involves training and mentoring team members on customer service standards and daily procedures, supporting point‑of‑sale transactions, and handling cash or electronic payments accurately. In addition, the Lead Customer Service Advisor monitors site cleanliness and safety, reports equipment or operational issues, and collaborates with the site management team to maintain a positive, service‑focused environment.

• Strong customer‑focused service and customer satisfaction skills, with a commitment to creating positive experiences for every guest.
• Professional customer support and customer service abilities, including handling questions, resolving concerns, and providing clear information about products and services.
• Clear and courteous telephone manner for managing inbound and outbound calls related to memberships, promotions, and customer inquiries.
• Previous experience in a customer‑facing role, ideally in retail, hospitality, or service industries; prior leadership or shift lead experience is a plus.
• Ability to work on‑site in varying weather conditions, stand for extended periods, and perform light physical tasks as needed.
• Reliable, punctual, and comfortable working a part‑time, variable schedule, including weekends and holidays as required.
• Strong communication and teamwork skills, with the ability to coach and support peers in delivering consistent service.
• High school diploma or equivalent preferred; valid driver’s license and safe driving record may be required.