EyeCare Advisor

Requisition : 924426
Store #: 000813 Lens Crafters
Position: Part-Time

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive high‑quality optometric care and supports the store’s key performance indicators by integrating the Brand Story and executing flawless patient experience/behaviors while seamlessly linking the doctor and retail functions.

• Greets customers promptly (within 30 seconds).
• Answer the telephone quickly (within 3 rings) in a friendly and courteous manner.
• Explains required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of scheduling procedures and computer operation procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information accurately and attentively.
• Collects payment and follows company security procedures, retaining proper change for a variety of transactions.
• Explains the “One‑Hour” processing and expected delivery times to customers.
• Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge and accurately describes features and benefits of lenses and frames.
• Assists the customer in selecting frames and lenses that best suit their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers patient questions.
• Provides coaching and guidance to patients on the care and handling of contact lenses using clinical and product knowledge.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.