Application Technician

The purpose of this classification is to assist customers with application submittal directions and pre‑application checklists, establish and track primary and sub‑applications, determine the completeness of applications, process applications, calculate and reconcile fees, issue permits or other completion documents, and record data in the computer system.

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Other duties may be required and assigned.

Coordinates daily application submittal activities; organizes, prioritizes, and directs work to the plan review or technical review staff; monitors status of applications; consults with assigned staff, assists with problem situations, and provides technical support with respect to submittal of applications.

Explains, and ensures compliance with applicable federal, state, and local codes, laws, rules, regulations, specifications, standards, policies and procedures related to processing of applications; initiates any actions necessary to correct deviations or violations.

Performs intake of building and engineering permit applications; assists with planning & zoning permit applications, certificate of use and business tax applications; assists with the review of construction documents to ensure completeness and conformance with applicable submittal procedures; works with the Application Specialist or Supervisor to determine and assess fees for various services, departments and other agencies; ensures that projects have approval from proper agencies;

monitors and tracks status of pending applications; maintains contact with applicants on regular intervals, providing status updates; assists with the maintenance of records and plans of projects which have been processed/approved by the Planning & Zoning Department, Building Division, and the Engineering Department.

Provides support in responding to public record requests as needed.

Explains the application process and associated fees to customers; assists customers with applications and the completion of forms used for the permitting process; reviews timelines; refers applicants to other departments to facilitate application processing; explains review process to the public, including how to respond to review comments.

Responds to complaints and assists disgruntled customers; provides information, explains procedures, researches problems, and initiates problem resolution. Refers more complex issues to the Supervisor or Application Specialist for resolution as appropriate.

Calculates permit fees; receives monies in payment of permit fees, plan filing fees, water/sewer fees, impact fees, or other departmental fees/services; records fees collected and other cash transactions; issues receipts; and balances daily currency transactions.

Issues permits and turnaround permits; instructs applicants on the use of web and telephone based systems to check status, schedule and check inspections, locate information on public records, maps, etc.

Denies applications based on failure to meet minimum requirements; and rejects incomplete applications.

Validates owner of property and owner agent authorization; and assigns application tracking numbers.

Checks contractors' licenses to verify proper insurance coverage and current worker's compensation insurance coverage.

Retrieves records/files for a variety of requested items, which may include plans, building permits, parcels, property records, or flood zone elevations.

Generates, receives, and reviews various records, forms, reports, and applications for the purpose of completing or verifying for accuracy.

Sets up initial application files to ensure presence of all required copies of pertinent forms, plans, materials, reports, records, and other documents; ensures distribution of documents as necessary.

Prepares or completes various forms, plan submittal…