Vice President of Product Management

Job Overview

We are seeking a multi-skilled Product Marketing & UX Project Manager to lead product strategy and project execution. This individual will be responsible for market positioning, user experience design, Agile/Waterfall project management, and writing epics/user stories to drive product success.

This role requires deep expertise in SaaS product management, digital experience design, and cross-functional team collaboration to bring Nex Gen Virtual Workplace to market and enhance customer engagement.

• Define go-to-market strategies for Nex Gen Virtual Workplace
• Develop product positioning, messaging, and competitive analysis.
• Work with marketing and sales teams to create value propositions and product launch plans.
• Gather customer insights and market trends to refine the product roadmap.

• Lead UX/UI strategy, ensuring seamless user experiences.
• Conduct user research, usability testing, and feedback analysis.
• Create wireframes, prototypes, and design specifications.
• Collaborate with developers to ensure design feasibility and implementation.

• Manage product development using Agile, Scrum, and Waterfall methodologies.
• Write Epics, User Stories, and Acceptance Criteria in Jira, Confluence, or similar tools.
• Work with engineering, design, and business teams to prioritize and execute sprints.
• Define project scope, timelines, deliverables, and risk management strategies.
• Facilitate Scrum ceremonies, backlog grooming, and sprint planning.

• Work closely with developers, designers, QA, marketing, and leadership teams.
• Drive alignment between business needs, user expectations, and technical feasibility.
• Ensure smooth communication between stakeholders and development teams.

• Analyze customer engagement, conversion rates, and usability metrics.
• Use A/B testing and iterative design to improve product experience.
• Implement feedback loops to refine product strategy and UX.

5+ years in product management, UX/UI design, and project management (SaaS experience preferred).

Expertise in Agile & Waterfall methodologies, including writing Epics, User Stories, and Acceptance Criteria.
Strong understanding of UX principles, wire framing, prototyping, and usability testing.
Hands-on experience with Jira, Confluence, Figma, Adobe XD, or similar tools.
Experience launching SaaS products and conducting market research & positioning.
Ability to bridge the gap between business strategy, user needs, and technical development.
Excellent communication and stakeholder management skills.
Analytical mindset with data-driven decision-making.

Experience with AI-driven UX/UI personalization.
Previous work in B2B SaaS or communication platforms.
Knowledge of customer journey mapping & behavioral analytics.

CcaaS/Contact Center experience a plus