Lead Housekeeper

Lead Housekeeper

The Lead Housekeeper is responsible for the daily housekeeping operations within sites/facilities, ensuring a high standard of cleanliness and maintenance in all areas. He or she must also be able to move tables & chairs and items up to 35lbs to facilitate events in the Grand Hall.

The Lead Housekeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Perform routine cleaning tasks, including vacuuming, sweeping, mopping, dusting, and sanitizing.

Inspect common areas and hallways to ensure they meet cleanliness standards.

Maintain cleaning and equipment inventory, ordering new supplies as needed while ensuring all inventory purchases have proper approval from the Maintenance/Housekeeping Supervisor and/or Property Manager.

May support supervision of housekeeping staff, assign daily tasks, and ensure completion of cleaning schedules.

Ensure that all safety regulations are followed by teammates, including proper use of PPE's

Assists with hurricane preparation before, during, and after a storm.

Help train new housekeeping staff and provide ongoing guidance and performance feedback.

Coordinate with the Housekeeping/Maintenance Supervisor and/or Property Manager regarding special cleaning requests.

Respond to resident inquiries related to housekeeping and cleanliness in a timely manner.

Other duties as assigned by direct supervisor.

Supervisory Responsibilities

May help supervise 1 or more teammates

Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws.

Responsibilities may include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalency required.

1+ years as a Houskeeper or similar position

Prior experience managing and leading a team

Knowledge and understanding of Material Safety Data Sheet (MSDS) required

Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

Able to work under tight deadlines and use time effectively based on key priorities.

Effective written and verbal communication skills

Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Skills and Abilities

May operate mechanical and electrical equipment (i.e. vacuum, mops, etc.)

Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

Excellent organizational skills and attention to detail.

Strong verbal and written communication skills.

Strong analytical and problem-solving skills.

Able to work under tight deadlines and use time effectively based on key priorities.

Ability to prioritize tasks and to delegate them when appropriate.

Proficient with Microsoft Office Suite or related software.

Communicate, receive, and exchange ideas and information by means of spoken and written.

Ability to act with integrity, professionalism, and confidentiality.

Physical requirements

The physical demands described here are…