Connected Customer Supervisor

Purpose

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, e-commerce support, and provides customers with an exceptional shopping experience.

• Team builders
• Customer service champions
• Detail oriented and highly organized
• Excellent communication and listening skills

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

• Direct all Customer Service Associates and Connected Customer Specialists related to front‑end and inventory accuracy in the store
• Ensure compliance with all customer service–related standard operating procedures (cashiering, credit, and close‑out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKUs
• Assist customers with product selection and answer product‑related questions
• Partner with management to determine which products need SKUs, price changes, and need to be returned
• Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing truck logs
• Audit the customer merchandise storage area weekly per the Customer Storage standard operating procedures and resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station
• Return products to the correct in‑store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Serve as point of contact for e‑commerce team members regarding inventory availability in the store
• Supervise inventory movement within the store
• Be available to open and/or close the store in an effective manner

• Based on eligibility, associates may opt into benefits coverage
• 401(k)
• Bonus opportunities at every level

• Office and warehouse environment with exposure to moving vehicles; noise level typically quiet to moderate
• Potential car travel to other stores for support
• Flexible hours to fit around schedule
• On‑the‑job training
• Opportunity for advancement
• Inclusive culture promoting diverse perspectives and experiences

• Ability to lift 25 pounds or more on a consistent basis
• Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.