Retail Store Supervisor

Company Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded, and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

The Sunnyside Retail Store Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

• Lead and manage a team of hourly staff, including onboarding, training, coaching and providing feedback.
• Oversee retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments and facilitating operational workflows, and driving sales goals.
• Make decisions, actively listen and solve problems in a dynamic environment.
• Demonstrate advanced cannabis product knowledge and industry compliance standards.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques.
• Respond to employees’ questions, concerns, or suggestions and communicate team resource requirements to management.
• Provide real‑time coaching and feedback for performance concerns; document and raise all employee‑relations issues to management.
• Direct workflow by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to company policies, procedures, state and local laws.
• Handle escalated customer concerns and respond to complex or non‑standard product questions.
• Investigate cash, POS, or product discrepancies and record or report them appropriately.
• Troubleshoot technical issues in the POS system.
• Verify inventory counts and cash deposit totals; reconcile discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Ability to walk or stand for extended periods of time.

• High School Diploma or equivalent.
• 3 – 5 years’ experience in customer service.
• Over one year of experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product‑related information in…