Relationship Banker Business Specialist

Position Overview

Relationship Banker Business Specialist – Boynton Beach, Florida (Old Boynton and Congress Branch). Bilingual Spanish preferred. This in‑office role focuses on acquiring and expanding share of wallet for consumer and business banking opportunities under $2MM in sales revenue, while delivering a differentiated client experience from acquisition through onboarding and servicing.

• Acquire and expand share of wallet for consumer and business banking under $2MM in sales revenue.
• Lead proactive lead generation and appointments inside and outside the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Manage and grow business banking relationships under $2MM in sales revenue.
• Lead ecosystem development inside and outside the branch, identify appropriate partners, and hold them accountable for referrals.
• Provide advanced conversation skills and tailored solutions for deposits, lending, cash management, payments, and investing.
• Resolve client problems courteously and with urgency, escalating where necessary.
• Advocate for clients across product, support, operations, and other departments, identifying trends and unique needs.
• Support branch team in identifying consumer and business banking opportunities to generate referrals.
• Follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Engage clients in the lobby, positioning PNC products to meet their needs.
• Educate clients on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to mitigate and solve customer problems, driving loyalty.
• Manage risk through adherence to policies and procedures, exercising sound judgment within established limits.
• Participate in branch daily operations, ensuring efficient and accurate completion.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: Bachelor’s degree
Certifications: None required

Comprehensive benefits for full‑time employees include medical and prescription drug coverage (with a Health Savings Account), dental and vision options, life insurance, short‑ and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, a robust wellness program with financial incentives, and paid time off (maternity/parental leave;

up to 11 holidays; 9 occasional absence days; 15–25 vacation days based on career level and years of service).

If an accommodation is required to participate in the application process, please contact us via email at , including “accommodation request” in the subject line and your name, job , and preferred contact method in the email body. Applicants may also call  and say "Workday" for accommodation assistance. All information will be kept confidential and used only as required to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other category protected by law. This position is subject to FDIA and, for registered roles, the SAFE Act and/or FINRA. California residents: see the California Consumer Privacy Act Privacy Notice.