Student Accounts Associate
Listed on 2026-06-27
-
Accounting
Accounting Assistant, Bookkeeper/ Accounting Clerk, Accounts Receivable/ Collections -
Finance & Banking
Bookkeeper/ Accounting Clerk, Accounts Receivable/ Collections
Student Accounts Associate
Position Details
Position Information
Announcement Number - STAFF - VA - 26445
Classification Title
- Accounting Assoc III
Working Title
- Student Accounts Associate
Brief
Position Overview
- Use your customer service and accounting skills to assist our students and parents with meeting their financial obligation to MSU. Preparing refunds to students, assisting with university withdrawal processing, and managing the Third Party Sponsor accounts will round out your day!
Department
- Student Accounts
Division
- University Business Services
- Financial Services
Appointment Type
- Classified
Contract Term
- Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA
- Non-Exempt
Union Affiliation - FOCUS-MFPE
FTE - 0.75 - 1.0 FTE
Benefits Eligible
- Eligible
Salary - $24.59 per hour, commensurate with experience, education, and qualifications
Contract Type
- Classified Hourly
Recruitment Type
- Open
Position Details
General Statement
- Responsibilities include providing accurate and specialized information and services to students, parents, staff and the public. Maintain accurate student accounts for billing and refunding; placing and monitoring hold on students accounts. Review, monitor and process University Withdrawals; review and process student refunds and PPLUS loans. Monitor, evaluate and reconcile Third Party Sponsor Accounts; bill and collect current and past due Third Party Accounts.
Duties and Responsibilities
- Customer Service Provide exceptional customer service and represent Student Accounts in a knowledgeable and professional manner for student, parent and public inquires via telephone, email and walk-in. Provide guidance and solve problems as needed. Provide accurate information regarding fee payment, holds, balances, Student Account office policies, procedures, and deadlines. Review and process student refunds including Parent PLUS loan refunds. Process and finalize student University Withdrawals.
Adjust as needed to maintain accurate accounting of funds to be paid or refunded. Accounts Reconcile Banner balances for Third Party billing. Research errors and process corrections. Process special handling to meet sponsor's requirements. Analyze current services and suggest innovative improvements to facilitate easier readability of general bill and make it applicable to a wider range of clients.
Required Qualifications – Experience, Education, Knowledge & Skills
- Progressively responsible accounting or bookkeeping experience which includes significant processing and tracking of expense or revenue transactions or other detailed financial data. Customer service work experience requiring frequent interactions with a wide variety of constituents via phone, email and/or in-person. Experience creating positive interactions with challenging topics. Experience organizing and prioritizing workloads, meeting deadlines, and adapting to changing priorities while maintaining a positive, effective and professional approach.
Experience using spreadsheet, word processing, and e-mail software. Experience interpreting, explaining, and maintaining compliance with policies and procedures.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Two years of post-secondary education in accounting or related field plus three years (or part-time equivalent) of progressively responsible accounting experience or an equivalent combination of relevant education and experience. Knowledge and experience with Excel.
The Successful Candidate Will
- Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude. Prioritize and organize work effectively with minimal supervision to deliver multiple assignments accurately and on time. Be highly organized with great attention to detail and a high level of accuracy in work product. Be forward-looking, able to anticipate problems and proactively address them. Have the ability to see the big picture and interpret data to discover the root cause of problems.
Maintain confidentiality of records and sensitive information. Establish and maintain effective working relationships with outside agencies,…
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