Student Accounts Associate

Student Accounts Associate

Use your customer service and accounting skills to assist our students and parents with meeting their financial obligation to MSU. Preparing refunds to students, assisting with university withdrawal processing, and managing the Third Party Sponsor accounts will round out your day!

Responsibilities include providing accurate and specialized information and services to students, parents, staff and the public. Maintain accurate student accounts for billing and refunding; placing and monitoring hold on student accounts. Review, monitor and process University Withdrawals; review and process student refunds and PPLUS loans. Monitor, evaluate and reconcile Third Party Sponsor Accounts; bill and collect current and past due Third Party Accounts.

Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude. Prioritize and organize work effectively with minimal supervision to deliver multiple assignments accurately and on time. Be highly organized with great attention to detail and a high level of accuracy in work product. Be forward-looking, able to anticipate problems and proactively address them. Have the ability to see the big picture and interpret data to discover the root cause of problems.

Maintain confidentiality of records and sensitive information. Establish and maintain effective working relationships with outside agencies, students, community members and co-workers in a team-oriented environment. Provide exceptional customer service and represent Student Accounts and the University in a positive, professional manner. Demonstrate excellent, professional verbal and written communication skills, including the ability to accurately interpret and courteously explain policies and procedures.

Exercise initiative and independent judgment in solving complex problems and in interpreting and applying policies and procedures.

Required Documents:
Resume, Cover Letter