Program Coordinator

Overview

Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of a student development team that delivers support and services to on-campus students.

Position Number: 4N0640
Department:
Residence Life Administration
Division:
Auxiliary Services
Appointment Type:
Classified
FLSA:
Non‑Exempt
FTE: 1.0
Salary: $22.50 per hour

University Student Housing (USH) offers a unique, on‑campus living experience for students and their families. USH manages 18 active on‑campus communities (Residence Halls and Apartments), which house up to 6,500 residents, providing a student‑centered learning environment that fosters belonging and cultivates community. The department is committed to safe, reasonably priced, well‑maintained, and comfortable living environments.

• Manages the front desk environment to create a welcoming, professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• Co‑supervises 15‑25 student desk clerks in partnership with the Community Director, including hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains the in‑hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to inquiries about department, MSU, policies, conduct, events, athletic games, dining, location, and community resources.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Experience leading and/or training staff.
• Proficient computer and software package skills.
• Customer‑service experience, including handling difficult situations diplomatically.

• Demonstrated ability to manage through stressful situations.
• Supervisory experience.

• Accurately perform duties in a high‑traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines.
• Work effectively and efficiently in close cooperation with all staff in a team‑oriented environment.
• Demonstrate excellent communication skills, both verbally and in writing.
• Excellent research and problem‑solving skills.
• Diligently uphold and communicate University and departmental policies and procedures.
• Manage difficult situations appropriately and professionally, demonstrating excellent conflict‑resolution skills.
• Consistently exercise initiative and good judgment.
• Effectively prioritize and organize workload.
• Exhibit strong self‑motivation and self‑management.
• Readily adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co‑workers as needed.
• Represent the department professionally and courteously.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

• Normal office environment.
• Work for long periods at a computer or on the telephone.
• Occasionally move, transport, and place items up to 30 lbs.
• May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

• Resume
• Cover Letter

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans.

To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.