Facilities Dispatcher

Facilities Dispatcher

This position is not eligible for sponsorship.

Our benefits package includes:

• Medical / Dental / Vision
• Retirement
• Tuition waiver
• Annual and sick leave
• Holiday pay

Position Information

Announcement Number - STAFF - VA - 26459

Classification Title
- Facilities Dispatcher I

Working Title
- Facilities Dispatcher

Brief

Position Overview
- The Facilities Dispatcher I is responsible for receiving, prioritizing, coordinating and assigning emergency and non-emergency service calls to ensure the safety and security of university personnel and facilities. This position demands a high level of customer service in a fast-paced environment, continuously displaying a positive, professional, and helpful manner.

Position Number - 4M1405

Department
- Facility Services

Division
- University Services

Appointment Type
- Classified

Contract Term
- Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA
- Non-Exempt

Union Affiliation - FOCUS-MFPE

FTE - 1.0

Benefits Eligible
- Eligible

Salary - $23.00 per hour, commensurate with experience, education, and qualifications

Contract Type
- Classified Salary

If other, please specify

Recruitment Type
- Open

Position Details

General Statement
- Under the direction of the Work Control Supervisor this position serves as a central liaison between University Services and campus customers, providing a high-level of customer service to faculty, staff, students, and contractors. The role integrates key management, dispatch operations, and administrative support, ensuring efficient coordination of service requests, building access, and operational data management within a fast-paced environment.

Duties and Responsibilities
- Receive, process, distribute, and track all campus keys for faculty, staff, students, and contractors while maintaining accurate records in key management databases. Manage incoming service requests by receiving, prioritizing, assigning, and dispatching work orders, including emergency and routine maintenance calls. Receive and coordinate utility outage requests with engineering, project management, and trades staff. Troubleshoot service issues and coordinate appropriate responses with personnel.

Process work requests by documenting service details, setting priorities, and recording billing information. Complete a variety of technical, clerical, and office administrative tasks. Other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills
- High school diploma or G.E.D. At least two years of progressively responsible administrative experience with emphasis on customer service, data entry, and record keeping, or an equivalent combination of education and experience. Demonstrated competence using computers and software, including Microsoft Office (Outlook, Word, Excel), databases, and email systems. Proven ability to maintain, process, and verify detailed records with a high degree of accuracy.

Strong organizational skills with the ability to prioritize workloads, manage multiple tasks, and meet deadlines in a fast-paced environment. Demonstrated ability to compose, format, and proofread business correspondence and reports with attention to grammar, punctuation, and clarity. Ability to interpret and apply guidelines, procedures, and regulations. Demonstrated ability to provide high-level customer service in a high-volume, public-facing environment while continuously maintaining a positive and professional demeanor.

Preferred Qualifications – Experience, Education, Knowledge & Skills
- Experience with front-line customer service or dispatch role (e.g., key distribution, call handling, walk-in service). Experience working with database systems, including Computerized Maintenance Management Systems (CMMS). General knowledge of Facilities Services operations, policies, and procedures. Experience in a large University.

The Successful Candidate Will
- Consistently exercise initiative and good judgment while prioritizing workload to meet deadlines with minimal supervision. Communicate effectively both verbally and in writing. Maintain confidentiality of records and information. Represent the department and MSU to…