Program Coordinator

Position Overview

Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of a student development team that provides support and services to on-campus students.

University Student Housing (USH) offers a unique, on-campus living experience for students and their families as they focus on their academic success. USH manages 18 active on-campus communities (Residence Halls and Apartments), which are the home of up to 6,500 residents. The departmental mission includes providing a learning environment that is student-centered, fosters belonging, and cultivates community. USH is committed to providing safe and reasonably priced living environments that are well-maintained and comfortable.

• Manages the front desk environment to create a welcoming yet professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co‑supervises 15‑25 student desk clerks inclusive of hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains the in‑hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU, policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Experience leading and/or training staff.
• Proficient experience using computers and various software packages.
• Customer service experience, dealing effectively and diplomatically with a variety of people, including handling difficult customer service situations.

• Demonstrated skills managing through stressful situations.
• Supervisory experience.

• Accurately perform duties in a high‑traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team‑oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent research and problem‑solving skills.
• Diligently uphold and communicate University and departmental policies and procedures.
• Manage difficult situations appropriately and professionally, demonstrating excellent conflict resolution skills.
  
  Consistently exercise initiative and good judgment.
• Effectively prioritize and organize workload.
• Exhibit a strong sense of self‑motivation and self‑management.
• Readily adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co‑workers as needed.
• Represent the department to others in a professional and courteous manner.

• Normal office environment.
• Work for long periods of time at a computer or talking on the telephone.
• Occasionally move, transport and place items up to 30 lbs of various shapes and sizes.
• May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

• Resume
• Cover Letter