Front Desk Services Coordinator

Position Details Position Information

Announcement Number STAFF - VA - 27064 For questions regarding this position, please contact:

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Classification Title Program Coord I Working Title Front Desk Services Coordinator Brief Position Overview

Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of a student development team that provides support and services to on-campus students.

Position Number 4N1240 Department Residence Life Administration Division Auxiliary Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $22.95 per hour Contract Type Classified Hourly If other, please specify Recruitment Type Open

• Manages the front desk environment to create a welcoming yet professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co-supervises 15-25 student desk clerks inclusive of hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU, policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Proficient experience using computers and various software packages.
• Customer service experience, dealing effectively and diplomatically with a variety of people, including handling difficult customer service situations.

• Demonstrated skills managing through stressful situations.
• Supervisory experience.

• Accurately perform duties in a high-traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent research and problem-solving skills.
• Diligently uphold and communicate University and departmental policies and procedures.
• Manage difficult situations appropriately and professionally, demonstrating excellent conflict resolution skills.
• Consistently exercise initiative and good judgment.
• Effectively prioritize and organize workload.
• Exhibit a strong sense of self-motivation and self-management.
• Readily adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co-workers as needed.
• Represent the department to others in a professional and courteous manner.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

• Normal office environment.
• Work for long periods of time at a computer or talking on the telephone.
• Occasionally move, transport and place items up to 30 lbs of various shapes and sizes.
• May…