Front Desk Services Coordinator

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This position is not eligible for new sponsorship.

Please address the qualifications in your cover letter and resume.

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Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of a student development team that provides support and services to on-campus students.

Position Number

Position Number 4N1240

Department

Department Residence Life Administration

Division

Division Auxiliary Services

Appointment Type

Appointment Type Classified

Contract Term

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA

FLSA Non-Exempt

Union Affiliation

Union Affiliation FOCUS-MFPE

FTE

FTE 1.0

Benefits Eligible

Salary $22.95 per hour

Contract Type

Contract Type Classified Hourly

If other, please specify

Recruitment Type

Recruitment Type Open

General Statement

University Student Housing ( USH ) at MSU , offers a unique, on-campus living experience for students and their families as they focus on their academic success. USH manages 18 active on-campus communities (Residence Halls and Apartments), which are the home of up to 6,500 residents. The departmental mission includes providing a learning environment that is student-centered, fosters belonging, and cultivates community.

USH is committed to providing safe and reasonably priced living environments that are well-maintained and comfortable.

Duties and Responsibilities

Each residence hall has a Front Desk Services Coordinator that is vital to the administrative management of that hall. The PCI interacts with students, university staff/faculty, parents, and prospective students on a daily basis while performing the duties of the position.

• Manages the front desk environment to create a welcoming yet professional space that provides special services to residents and visitors.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co-supervises 15-25 student desk clerks inclusive of hiring paperwork and payroll tasks.
• Coordinates the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU , policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• Actively participates as part of the team while performing other duties in support of the department’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Proficient experience using computers and various software packages.
• Customer service experience, dealing effectively and diplomatically with a variety of people, including handling difficult customer service situations.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Demonstrated skills managing through stressful situations.
• Supervisory experience.

The Successful Candidate Will

• Accurately perform duties in a high-traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent research and problem-solving skills.
• Diligently uphold and…