Client Project Manager II

Job Responsibilities

The Client Project Manager II (CPM II) is a professional client management position within the Program & Client Management Department in the Professional Services Division at Wildfire Defense Systems.

The CPM II serves as the primary liaison between Wildfire Defense Systems and its clients, ensuring successful delivery of high client satisfaction and long-term account growth. This role focuses on understanding client business goals, managing daily communications and collaborating with internal teams to execute strategies on time and within budget.

• Relationship Management
• Cross Functional Collaboration
• Reporting & Presentations
• Client Onboarding & Support
• Data Analysis

The duties and responsibilities of this position are generally described as shown below:

• Client Interactions and Deliverables
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and managing expectations. Develop strategic account plans aligned with client business objectives and identify opportunities for growth. Gather and analyze client feedback to inform service improvements and product development. Prepare and deliver presentations, proposals, and performance metrics to clients.
• Internal Communications
• Effectively collaborate with cross-functional partners and stakeholders. Review and interpret internal reporting from other business units. Coordinate internal teams to deliver solutions tailored to each client’s needs, ensuring timely and effective service.
• Program Management Support
• Manage the assigned programs to the contracted scope and desired margin. Manage client onboarding, including setup and integration of new products or services. Conduct regular business reviews to report on performance metrics, project milestones, and overall account health. Oversee contract renewals, ensuring compliance with terms and service elements. Maintain detailed records of client interactions, transactions, and communications in Salesforce. Track, review and approve client billing.
• Project Management
• Develop comprehensive project plans, including scope, objectives, timeline and budget for assigned projects. Define project vision and direction, demonstrating ownership over success. Consistently analyze current state for process improvement. Implement solutions through effective coordination between internal business units.

• Required Qualifications
• Education:
  
  Bachelor of Science degree in business, marketing or another related discipline.
• Minimum 3-5 years of experience in a professional product or service industry.
• Proficiency in Microsoft products, particularly Excel.
• Experience in client and project management.
• Preferred Experience s
• Master’s degree in business administration.
• Outstanding written and oral communication skills.
• High degree of ownership and accountability over projects.
• Project Management Professional (PMP) certification.
• Five (5) years of client relations and/or customer service experience.
• Experience aligns with core values of integrity, trust and persistence.

• CLIENT MANAGEMENT
  
  SKILLS:
  
  Demonstrated experience providing professional management services to clients. Ability to help clients with problem solving, identify and develop strategies to support client requests, manage deliverables to meet project schedule and budget, and work in a dynamic environment.
• INITIATIVE:
  The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.
• PROBLEM SOLVING/ANALYTICAL
  
  SKILLS:
  
  The ability to observe, evaluate, summarize, and apply meaningful data in the problem- solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating, selecting, and implementing timely and meaningful solutions to problems.
• COMMUNICATION:
  The ability to effectively converse and listen to others concerning company matters. The use of…