Customer Experience Specialist

ABOUT OnX

We’re a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further. We’re a high‑growth tech company; the pace is fast, the work takes grit, and ambiguity is part of the job.

As the world changes around us, we adapt—continuously evolving how we build, prioritize, and deliver. Our business moves quickly, creating real opportunity to shape what we build next. Each of our verticals—Hunt, Offroad, Backcountry, and Fish—varies in maturity, so challenges and impact will differ by role and business needs. We operate with an experimentation mindset, iterating and improving how we solve problems.

Employees use the latest tooling, including AI, responsibly, pairing human judgment with technology to increase quality, speed, and impact. Our impact lives through the products we build, customer stories, and our growing commitment to land stewardship and recreational access.

onX is seeking a Customer Experience Specialist (Fixed‑Term) with a passion for helping all customers find their way and place in the outdoors. The Customer Experience team provides personalized support that meets the needs of each person, whether they are planning their first trip or an adventure of a lifetime. This role will serve as a guide to onX customers, sharing our love of wild places through uncomplicated and informative support experiences that build confidence.

Essential Job Duties & Functions

• Serve as the main point of contact for onX customers via phone, email, SMS, or live chat.
• Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding proper use and best practices.
• Solve complex customer issues using the provided toolset.
• Play a vital role in product development by documenting and sharing end‑user suggestions and issues.
• Maintain a high satisfaction rating while acting in the customer's best interest.
• Advocate for comprehensive solutions to customer‑facing problems.
• Upsell our products when beneficial to the customer; incentive pay eligible.

• 1–3 years of experience in a customer service or related position.
• Clear written and verbal communication skills.
• Experience working in a fast‑paced, high‑volume environment.
• Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday.
• A customer‑first mindset and strong interpersonal skills; ability to be the customer's advocate.
• Organized and detail‑oriented, with a positive, solutions‑focused mindset and the ability to think on your feet.

• Experience working with customer service software.
• Call center experience.
• Passion for the outdoors.
• Existing onX product knowledge.

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional base camps and a culture that balances individual ownership with deep collaboration. While we move quickly, we are not a scrappy start‑up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute.

Priorities matter; they may shift, but data shapes how we evolve as our business, products, and the world change. Clear priorities and structure don’t limit ownership—they enable it. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries, partnering closely with others to solve complex problems and build solutions that scale across teams and platforms.

On the way, you’ll receive feedback, tools, and growth opportunities as you take on new challenges.

Missoula, Bozeman, or remote from Montana. Our Customer Experience team is predominantly based in Missoula, where they maintain a hybrid onsite‑and‑home‑office model. Upon completion of onboarding, fixed‑term staff with an appropriate work‑from‑home environment may work remotely with manager approval.