Toyota Service Coordinator

Toyota Service Experience Coordinator

The Toyota Service Experience Coordinator is primarily responsible for reaching out to serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing, and updating confidential customer information, and scheduling service appointments while maintaining the highest level of customer service, satisfaction, and retention.

• Answer incoming service calls, schedule service appointments, and secure client information in a courteous and professional manner.
• Calling, texting and emailing Toyota customers who are due for service and maintenance.
• Document conversations with customers in a detailed and thorough manner to allow reference of conversation notes at a future date.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Enter data and maintain customer databases and tracking programs while maintaining the highest level of customer information confidentiality.
• Maintain and update Excel files and Google docs to track and report monthly progress.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) and matching
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Employee Discount on parts, services and vehicles across all our stores
  - Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

• Follow procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.
• Keep a neat and orderly workstation.
• Be willing to perform necessary tasks outside of normally assigned duties and responsibilities to help the BDC Managers operate the Business Development Center productively and efficiently.
• Follow Ressler Motor Company's Philosophy, Values and Mission Statement.
• Maintain and wear all required safety and health personal protective equipment in the manner recommended by the equipment manufacturer.
• Follow all safety and health procedures to ensure a safe work environment.
• Any other duties as assigned by management
• High School Diploma or equivalent.