Guest Services Gate Greeter Job Bozeman area,Montana USA,Customer Service/HelpDesk

Job Details

Job Location:

Bridger Bowl - Bozeman, MT 59715

Position Type:
Seasonal Salary Range: $19.25 - $19.25 Hourly Job Category:
Guest Services

SUMMARY:

Greet guests at the chairlift bases verifying they have valid lift access and ensuring excellent guest experiences.

PRIMARY DUTIES:

Maintain a high level of customer service to enhance the overall guest experience.
Communicate clearly and effectively with guests, supervisors, and coworkers.
Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
Assist in resolving guest concerns or
** escalate
* * to Supervisors or Managers as needed.
Continuously learn and improve proficiency with the point-of-sale system.
Greeting guests at the gate access points and proactively engage to guide their experience.
Communicate directly with the Guest Services Supervisors to get support handling pass violations and access issues.
Communicate clearly using radio and phone network for at-work communication and problem-solving.
Perform additional duties as assigned by the Guest Services Manager or Supervisors.

EMPLOYEE EXPECTATIONS:

Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
Exercise discretion and maintain confidentiality of all protected information.
Follow operational procedures with attention to detail and accuracy.
Be flexible and adaptable to ever-changing situations and workload.
Maintain a clean and orderly work environment.
Comply with and enforce Bridger Bowl policies and procedures.
Contribute to Bridger Bowl's overall sustainability goals.

SUPERVISION:

Supervision Given:
This position has no supervisory responsibilities.

Supervision Received:
From the Guest Services Manager and Supervisors. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS - SEASONAL

Free Employee Season Ski Pass
Montana Ski Area Association (MSAA) – free day tickets
Day passes to Crosscut Mountain Sports Center
Aflac Accidental Insurance coverage
Sick leave based on hours worked
Local Bozeman Ski Shop discounts
Bridger Bowl discounts on food, lessons, rentals, and retail purchases.
Employee Ski Day

QUALIFICATIONS, REQUIREMENTS, AND ADDITIONAL INFO:

PREFERRED QUALIFICATIONS:

Experience in customer service and/or retail sales.
Possesses excellent communication and active listening skills.
Knowledge of Point-of-Sale systems and basic computer application usage.

WORK ENVIRONMENT:

Outdoor:
Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements. May be required to walk on slippery and uneven surfaces. Work physically near others throughout the shift.

PHYSICAL AND MENTAL DEMANDS:

Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time. May require moving items that weigh up to 25 lbs. Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:

Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsor ships.

Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand…