Head of Design

Head of Design – Remote

Intertek, a leading provider of quality and safety solutions, is actively seeking a Head of Design to join our People Assurance team.

The Head of Design is a visionary, execution‑oriented leader who owns the entire design function at People Assurance. This is not a maintenance role; it’s a transformation mandate. You will define and drive the design strategy across product, influence brand, and support all external‑facing touchpoints, setting a new standard for how People Assurance looks, feels, and connects with our users.

The ideal leader is hungry, change‑oriented, and energized by building from the ground up. You’ve transformed a legacy product or brand into something dramatically better and are ready to do it again with the backing of executive leadership.

• Shape and implement a cohesive design philosophy that elevates workflow efficiency, product functionality, and overall usability across the software portfolio.
• Ensure core design principles and usability best practices are applied consistently across all product experiences.
• Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive improvements into the product.
• Serve as a trusted design advisor to executive leadership and cross‑functional stakeholders across Product, Engineering, and Marketing.
• Support visual examples and executive presentations that articulate design transformation and the path forward.
• Define clear design standards and implement scalable design systems across all People Assurance products and services.
• Present design strategy, direction, and progress to leadership and key stakeholders on a regular cadence.
• Establish a scalable design system and governance model that enables shared visual standards while maintaining clear ownership of respective domains.

• Own end‑to‑end product design experience, from discovery and wireframes to polished, production‑ready UI.
• Lead the transition from our legacy interface to a modern, intuitive, and scalable design system – elevating quality and accelerating delivery. This is the largest undertaking and priority of the role.
• Lead direct research with customers and prospects to understand needs, evaluate industry trends, and translate insights into clear recommendations. Partner with Product Management to prioritize and drive improvements into the product.
• Define and maintain the design system and component library in close partnership with Engineering.
• Ensure accessibility standards (WCAG) and inclusive design principles are embedded in all product work.

• Partner with Marketing to evolve and maintain shared visual standards that create consistency between product experiences and external brand experiences.
• Provide design guidance and consultation to ensure consistency across product and external experiences.
• Support brand evolution in partnership with Marketing, elevating our product brand to signal trust, modernity, and market leadership.
• Partner with Marketing to establish and evolve shared visual standards while maintaining clear ownership boundaries between product design and marketing execution.

• Lead the cultural and operational shift to design‑led thinking across the organization.
• Define and drive the roadmap for evolving our visual and UX standards from legacy to modern, with clear milestones and measurable outcomes.
• Champion design as a competitive advantage, building internal advocacy and organizational fluency around design value.

• 6–8+ years of design experience in a SaaS environment, with a minimum of 2 years in a senior or lead design role.
• People‑management experience – team will flex from 6–10 designers.
• Demonstrated track record of modernizing a product UI – you’ve led a successful transition from legacy to modern design and can speak to the process and outcomes.
• Full‑spectrum design capability: fluid between product/UX work and brand/visual…