Program Eligibility Specialist

About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.

We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.

HRDC exists to instill hope, develop resources, design solutions, and change lives.

We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.

EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding.

Not all prohibited bases will apply to all programs and/or employment activities.

All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that people are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Open Date 8/20/2026

Full-Time/Part-Time Seasonal

Exempt/Non-Exempt Non-Exempt

Location Market Place

If you are viewing this job listing from a job posting board (indeed, Linked In, etc.) and wish to apply for this position you MUST do so directly through our website . If you apply through Indeed or Linked In, your application WILL NOT be complete and you will therefore not be considered for the position.

Job Opening Date: August 20, 2026

Job Status: This position is a full time seasonal contract (Early-September through approximately April 30) & 40 hours per week

Wage: $24.00/hour

General Summary of Purpose of this Position: Informs customers and interested parties of the scope, nature, and requirements of the Energy Assistance Programs. Processes Energy Assistance Program applications, verifies information, determines eligibility and benefit levels, and maintains required documentation Performs outreach functions and consumer education activities. Performs routine office functions and other duties as assigned.

1. Program Compliance (35%):

• Follows funding requirements and maintains complete and accurate documentation.
• Participate in regular Energy team meetings to ensure adherence to regulatory requirements.
• Work with Compliance and Customer Support departments to ensure shared understanding and data tracking

2. Customer Eligibility and Program Compliance (40%):

• Performs heat bill assistance intake and application processing
• Assists customers with completing their application when necessary
• Verifies information provided by applicant
• Determines program eligibility, calculates benefits, and processes applications
• Balances empathy for customers with sound judgment and consistent application of program requirements and funding limitations.
• Maintains client files and appropriate documentation per program regulations

3. Customer Support (10%):

• Explains the energy assistance programs (LIHEAP, CRF emergency furnace repair/replacement, Weatherization, Energy Share of Montana) to consumers and interested parties
• May coordinate scheduling of service for no-heat situations
• Attends appropriate meetings and training
• Informs consumers and other interested parties of the scope, nature and regulations of the energy assistance programs
• Demonstrates knowledge of local resources and makes appropriate referrals

4. Data Management & Reporting (5%):

• Maintain accurate data entry and reporting in databases such as CHIMES or Case Worthy, and ensure timely submission of reports for compliance purposes.
• Maintains organized and current program records in approved Google Drive locations
• Reviews program data for accuracy and compliance with reporting requirements

5. Teamwork (5%):

• Communicates clearly and professionally in person, by telephone, electronically, and in writing
• Promote effective communication and cooperation with staff, clients and other service providers
• Represents the HRDC at public hearings and meetings

6. Organizational Participation (5%):

• Attend all organizational team meetings
• Read the weekly news to stay informed
• Participate in trainings and…