Universal Banker

Location: Ability to work at any location

The position of Universal Banker is to promote and service a variety of banking products as well as assist our clients either in‑person, by telephone, and by email within all Three Rivers Bank’s locations in accordance with the organization’s Mission Statement and Core Values. As a Universal Banker you will provide exceptional customer service and build relationships with new and existing clients to be able to refer them to other team member(s) or department(s) for additional services.

This position will support various departments within the Bank including Customer Experience Specialists, Tellers, ITM Tellers, and Personal Bankers. This position will work at all Three Rivers Bank locations. The position reports to the Teller Supervisor.

• Provide backup support to Retail Team depending on current need.

• Represent Three Rivers Bank in a professional manner which includes a professional image, confidentiality, a positive “can‑do, get it done” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs
• Greet and direct customers using a professional demeanor. This includes walk‑in, email, telephone, or through an ITM. Ensure customers are treated with a high degree of friendliness, and always striving to meet the customer’s requests.
• Correctly and efficiently transfer calls to the appropriate team member.
• Performing open and closing procedures including:
  Ensuring telephones are turned on daily at 8:00 a.m. and changed to Night Service at 5:00 p.m. and coordinating automatic door locks for opening at 9:00 a.m. and closing at 4:00p.m. Monday – Thursday and closing at 5:00 p.m. on Fridays.
• Assisting customers with operating Interactive Teller machines to complete counter check requests, debit card orders, change order requests, non‑cash deposits and loan payments, and providing Online banking support by setting up new users and unlocking account access.
• Verification of Wire Transfers to Customer accounts.
• May be asked to perform supporting duties that may include quality control on scanned documents and providing notary services for bank customers.
• Collect, sort, and correctly distribute incoming mail and packages.
• Manage bank returned mail and log all packages according to bank procedure.
• Maintain knowledge of banking products and services with the ability to make recommendations to customers to cross‑sell products.
• Must provide superior internal and external customer service: must demonstrate self‑governance, courtesy, and respect toward all external customers and vendors as well as internal customers (Team Members).
• Provide exceptional customer service internally and externally while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Adherence to the Advantage Business model and being Montana Tough.

• Process, pay, and receive transactions to include deposits, withdrawals, cash checks, process loan payments and payoffs, and process and post credit card payments through remote video conferencing promptly or in person.
• Display an engaging, on‑screen presence and positive attitude, while effectively communicating through ITM screen.
• Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM).
• Order checks for customers.
• Process foreign currency transactions.
• Assist with outgoing wire transfer requests.
• May assist customers with safe deposit rent payments and entrance to boxes.
• Process bank by mail and night deposit transactions.
• Process change orders for customers.
• Complete and review BSA/AML reports when necessary.
• Assist customers with account inquiries and reconciliation.
• Handle cash and all transactions with accuracy and within cash limit authority.
• Balance cash drawer at end of shift, print settlement tickets using cash recycler, research, and correct off ages.
• Balance ATM cash.
• Process credit card advances, post payments, and respond to credit…