Consumer Lender

About The Role

Under the direction of Consumer Loan Manager, the Consumer Lender interviews customers and performs preliminary credit analysis on new and existing loan applications, arrives at a conclusion to recommend approval or decline loan applications. Promotes increased customer use of bank products and services to enhance customer satisfaction. Cross sell bank products which benefit the customer and develop long lasting relationships.

• Assist branch employees with consumer loan applications and information collection from potential consumer borrowers.
• Meet with loan customers, provide product information, rates, fees, and terms, and obtain a completed loan application and collect all required loan documentation for a specific loan product.
• Completes Data Entry in Decision Pro.
• Provides all necessary disclosures to the applicant(s). Ensure all disclosures, financial statements, income verification, cash flows, title insurance commitments, and appraisals are reviewed prior to loan approval.
• Pull credit reports, verifies information, and underwrites the loan request pursuant to bank policies, procedures, and regulations. Properly counsel applicants, analyze financial and related data, determine appropriate pricing and loan structure.
• Document all loan files with comments and conversation logs.
• Use proper Board approved lending authority to approve consumer loans and processes all denials in accordance with bank policies and procedures.
• Issues a notice of incomplete or inactivity letter, counteroffers, and processes withdrawn applications.
• Perform second review on denials and other not originated loans.
• Perform collateral analysis on all secured consumer loans. Perform inspections on collateral as needed.
• Complete all required loan checklists.
• Work with Consumer Loan Processors and other bank departments, title companies, and motor vehicle departments at the state and county level to perfect our lien position and limit the bank's risk.
• Communicate with branch employees on any loan decisions, coordinate loan closings with the applicants and branch employees, provide branch employees with proper closing instructions and ensure all loan documentation is received prior to loan closings. Close loans with customers as needed.
• Give direction to appropriate staff for review of loan package prior to final loan documents being prepared & printed.
• Work closely with the Loan Servicing Team to efficiently close all loans in a timely manner.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Enter accurate HMDA data in Decision Pro.
• Position will require Consumer Lender to obtain an NMLS Number assigned by the Nationwide Mortgage Licensing System & Registry, as required by law.
• Work past due list and contact customers for payment. Keep current with all lending and collections (federal and state) regulations. Work loans maturing list to ensure loan is paid or refinance by the loan maturity date.
• Work exception list, including collateral exception list and obtain proper documentation and perfect bank's lien position in a timely manner.
• Assist with training other employees in related job duties.
• Keep management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of First Security Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and OnCourse training courses within assigned time frame(s).
• Represent First Security Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Attend and participate in meetings as required. Participate in all consumer loan meetings and understand the information provided and communicate the topics to other employees.
• Must maintain a working knowledge of cash flows and Credit Authorizations and assist with completion of these documents as requested. Present Credit Authorizations to the proper loan committees for approval.
• The preceding job description indicates the general nature and level of work performed by this position and does not contain all duties and responsibilities. Must perform additional duties as assigned.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
• Employees are required to actively use the service pledge in all customer encounters.

  Service Pledge:

  Smile

  Eye Contact

  Refer to Customer by name

  Viable Options

  Instant Acknowledgement

  Customers Always Come First

  End with "Thank you"

• Combination of…