Loan Document Specialist

About The Role

Under general supervision of the Loan Processing Manager and in conformance with established policies and procedures, the Loan Documentation Specialist is responsible for in-depth review of all loan files for proper documentation and compliance requirements. They work closely with lenders and processors to resolve any document discrepancies or issues that arise during the loan process. Employees must be engaging, solution oriented and both positive and proactive.

• Become familiar with and understand the bank's loan policy manual.
• Perform pre-closing and post-closing reviews of commercial and consumer loans to ensure all necessary documents are provided and properly prepared in accordance with loan policy and federal and state regulatory requirements.
• Index loan documents and file documentation to Synergy.
• Review scanned loan files in Synergy for completeness and accuracy in accordance with Enterprise Content Management (ECM) procedure.
• Maintain tracking log of loan exceptions, policy and documentation.
• Tracking, organizing, and filing of physical critical loan files.
• Perform primary data validation for CRA and HMDA reporting.
• Monitor insurance coverage after loan origination including renewals, cancellations, and force placing insurance.
• Assisting customers, bank employees, and other stakeholders with various loan servicing inquiries including but not limited to payoffs, loan payments, billing questions, payment reversals, etc.
• Track and Review Adverse Action loan files for proper documentation and compliance requirements.
• Paid loan processing.
• Daily SOX audit of loans booked the prior day to ensure information is accurate and complete.
• Complete daily/weekly/monthly required reports including but not limited to SOX loan file maintenance, collateral tracking, tax service, GREAT data, etc.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Maintain a strong working knowledge of loan compliance, state and federal regulations and conduct research as needed.
• Become familiar with and periodically review the bank's robbery recovery procedures.
• Regular and predictable on sight attendance to accomplish job duties and provide in-person contact with customers.
• Perform other duties assigned by supervisor.

• Smile
• Eye Contact
• Refer to Customer by name
• Viable Options
• Instant Acknowledgement
• Customers Always Come First
• End with "Thank you"

Desired

Minimum Qualifications:

• High school diploma or equivalency.
• Two years college or equivalent work experience and understanding of loan functions desired.

• Experience and skill in the operation of PC/computers to include 10 key proficiency, typing speed of at least 30 WPM, accurate spelling and grammar usage required.
• Exhibit professional and friendly attitude in addition to possessing excellent communication and interpersonal skills.
• Attention to detail and ability to find and correct errors consistently and accurately.
• Must exercise sound judgment in handling confidential and sensitive information.
• Must maintain composure while working under time sensitive deadlines.
• Must interpret and follow bank and department policies.
• Must complete job responsibilities with a minimum of supervision and exercise a reasonable amount of independent judgment including the efficient completion of numerous unrelated tasks within prescribed time lines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required…