Customer Service Representative (FT- 1.0FTE, Day Shift

## Customer Service Representative (FT- 1.0

FTE, Day Shift)
Apply locations:
Bozeman, MTtime type:
Full time posted on:
Posted Todayjob requisition :
R13948
*
* Position Summary:

** The Customer Service Representative is responsible for providing effective customer service to patients, internal departments, other medical facilities and resolve customer complaints/concerns.  This position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
*
* Minimum Qualifications:

**** Required
* ** Six (6) months of experience serving a large number of customers in a fast-paced environment
* Six (6) months of experience using a computer and typing with proficiency and accuracy
** Preferred
* ** High School Diploma or Equivalent
* Prior work experience with medical and billing terminology
* Prior work experience in healthcare
*
* Essential Job Functions:

** In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
* Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities.  Learn to manage between 65-80 inbound and outbound calls per day.
* Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
* Screen and rout patient calls to other departments efficiently.
* Respond to patient questions and needs by utilizing Epic efficiently.
* Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.
** Knowledge,

Skills and Abilities

*** Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
* Exercises tact, discretion, sensitivity, and maintains confidentiality
* Performs essential job functions successfully in a busy and stressful environment
* Learns current and new computer applications and office equipment utilized at Bozeman Health
* Strong interpersonal, verbal, and written communication skills
* Analyzes, organizes, and prioritizes work while meeting multiple deadlines
** Schedule Requirements
*** This role requires regular and sustained attendance.
* The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
* On-call work may be required to respond promptly to organizational, patient, or employee needs.
** Physical Requirements**###
** Lifting (Rarely – 30 pounds):
** Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.###
** Sit (Continuously):
** Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.###
** Stand (Occasionally):
** Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.###
** Walk (Occasionally):
** Walking and moving around within the work area requires good balance and coordination.###
** Climb (Rarely):
** Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.###
** Twist/Bend/Stoop/Kneel (Occasionally):
** Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.###
** Reach Above Shoulder Level (Occasionally):
** Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.###
** Push/Pull (Occasionally):
** Using the upper extremities to press or exert force…