Appointment Representative - Scheduling - Bozeman

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.  for more information or download the Employee Benefits Guide .

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.  to learn more!

All new employees must complete several pre-employment requirements prior to starting.  to learn more!

req
12191

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE

Responsible for scheduling appointments and diagnostic procedures, as well as pre-registering new and outreach patients within the Billings Clinic system. Appointment Representatives may work in a centralized scheduling center or be embedded within specific departments or clinics. This role requires strong customer service skills, attention to detail, and the ability to follow scheduling protocols across various specialties and services.

• Promptly and courteously answer telephone calls to schedule appointments and procedures.
• Access online provider scheduling protocols to ensure accuracy.
• Communicate financial expectations to patients, including the need for insurance cards, co-pays, and payment toward self-pay balances.
• Accurately collect demographic and financial information during the scheduling process.
• Schedule and enter orders for ancillary services using the order communication system.
• Instruct patients on the preparation and restrictions for procedures.
• Utilize all available resources (senior staff, nursing, Red Flag Chief Complaint list) to assist callers.
• Pre-register new patients; fully register outreach patients.
• Reschedule patients impacted by provider changes while maintaining patient satisfaction.
• Participate in daily department "huddles."
• Perform clerical duties including mailing, faxing, filing, and completing ancillary orders.
• Meet all mandatory organizational and departmental training and development requirements.

• Minim…