Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. The right candidate will be able to work morning and evening shifts and sometimes in between.

Job seekers interested in working in a high-energy environment with growth opportunities should start their application today!

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations

$20 - $22 hourly depending on experience

Located next to Montana State University, Comfort Inn Bozeman sits in the heart of Montana’s fourth-largest city. Whether you’re here for adventure or family-friendly fun, Bozeman offers a wide range of attractions and events to enjoy year-round.

As part of the Choice Hotels International family, our newly renovated hotel is focused on delivering a great guest experience through clean, comfortable rooms and a strong reputation for service. We take pride in our connection to the local community and know that our success comes from the relationships we’ve built here.

Comfort Inn Bozeman is managed by a Utah-based hotel management company that puts people and culture first. Our team is driven by a shared commitment to hospitality and consistently delivering a positive experience for every guest.