Housekeeping Manager

SUMMARY

Directs hotel housekeeping program to ensure clean, orderly, and attractive conditions of property by performing the following duties personally or through delegating to departmental staff. Reports to the Director of Operations.

• Establishes standards and procedures for work of housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc.
• Plans work schedules to ensure adequate service and within budgeted labor guidelines.
• Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control.
• Maintains MSDS sheets and educates staff on safety protocols.
• Inspects guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed.
• Ensures proper storage and security of housekeeping room keys.
• Communicates regularly with Front Desk on status of room inventory and updates front desk system.
• Ensures guest satisfaction through quick attention to questions, concerns or problems.
• Inspect and evaluate physical condition of property. Examine carpets, drapes and furniture for stains, damage, or wear. Plan for carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Inventories and purchases supplies and equipment per purchasing guidelines and budget.
• Investigates new and improved cleaning instruments and methods.
• Inventories, secures and manages guest lost and found.
• Deep cleaning scheduling and inspection.

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Directly supervises 10-30 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, purchasing, cash handling and budget development / management.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

May require franchise specific certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee frequently is required to use hands to handle, grasp or type and stoop,…