Guest Service Agent; Part Time - Hampton Inn Bozeman

Guest Service Agent

Guest Service Agents are the first point of contact for hotel guests, ensuring a seamless arrival, departure, and overall experience through warm hospitality and efficient service.

• Deliver a warm welcome and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check‑out by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately.
• Provide hotel and local knowledge, answering guest inquiries about hotel offerings, room types, rates, promotions, and the local area.
• Promote hotel services by using up‑selling techniques to recommend amenities and maximize revenue.
• Delight guests by responding to requests, resolving concerns promptly, and managing messages and communications.

• Passion for hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency.
• Strong communication skills and ability to interact with guests professionally.
• Basic numeracy and familiarity with point‑of‑sale or guest‑record systems.
• Flexibility to work evenings, weekends, and holidays as required.

• Travel perks – 110 discounted nights, low room rates under $40/night through Go Hilton travel program.
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, partners, and adoptive parents.
• Caregiving concierge services to assist in navigating caregiving.
• Crisis Concierge offering a single compassionate point of contact for practical support and emotional care.
• Mental health resources – free counseling via Employee Assistance Program (EAP).
• Generous paid time off (PTO).
• Health & welfare benefits, including checkups, dental, and vision coverage.
• Retirement plans for financial security.
• Benefits availability may vary depending on location and terms of employment.