Night Auditor

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

• The Night Auditor in our front desk department plays a critical role in ensuring smooth hotel operations during the overnight shift. This hourly, full-time position is responsible for balancing the day’s financial transactions, providing attentive guest service after hours, and preparing the property for the next business day.
• Working largely independently, the Night Auditor serves as the primary point of contact for late-arriving guests, handles inquiries and issues that arise overnight, and ensures that all systems and reports are accurate, complete, and ready for morning management review.

• Perform nightly audit of daily front desk, reservations, and point-of-sale transactions to ensure accuracy and completeness.
• Reconcile guest folios, room charges, payments, and adjustments; investigate and correct discrepancies as needed.
• Run and verify end-of-day reports, including revenue, occupancy, and night audit summaries, and distribute to appropriate stakeholders.
• Check in and check out guests during overnight hours, following all standard procedures and verification steps.
• Respond to guest requests, questions, and concerns promptly and professionally throughout the night.
• Monitor property security and safety during overnight shift, including periodic property walks and reporting any suspicious activity or maintenance issues.
• Prepare, print, and organize daily reports, registration materials, and key packets for upcoming arrivals.
• Balance and secure cash drawers, process deposits, and follow cash-handling and credit card security procedures.
• Coordinate with housekeeping and maintenance via logs or systems to communicate room status, special requests, and maintenance needs identified overnight.
• Ensure lobby and front desk areas remain clean, organized, and welcoming for early morning guests and staff.
• Follow all hotel policies, procedures, and brand standards related to guest service, confidentiality, and safety.
• Support other overnight tasks as assigned to help maintain smooth hotel operations across the 103-room property.

• Basic understanding of accounting or bookkeeping principles, including reconciliation and balancing.
• Comfort working independently and making sound decisions during the overnight shift.
• Proficiency with hotel property management systems (PMS) and basic computer skills (email, spreadsheets, report generation).
• Strong attention to detail and accuracy when handling financial transactions and reports.
• Excellent communication and customer service skills in English, both verbal and written.
• Ability to remain professional, calm, and solutions-focused when addressing guest issues or emergencies at night.
• Reliable, consistent availability to work overnight shifts, including weekends and holidays as needed.
• Education and Experience:
  • Previous experience in a hotel front desk, night audit, or similar customer-facing hospitality role preferred.
  • High school diploma or equivalent; additional hospitality or accounting training is a plus.
• Physical Requirements:
  • Ability to stand for extended periods and perform light physical tasks such as lifting, carrying, or moving items up to approximately 25 pounds.