Front Office Receptionist | Lark

Front Desk Agent | The Lark (FT)

Front Desk Agent – a master multitasker and memory maker. Build unforgettable experiences for guests by efficiently handling check‑in and check‑out, processing room credits, and resolving issues. Work closely with Guest Services and the Front Office team to support financial and service tasks.

• Hourly Pay: $22.00
• Daily pay opportunities
• Paid time off and holiday pay
• Health, Dental, Vision, Disability, 401(k) benefits
• HSA/FSA plans with employer contribution
• Employee assistance program
• Discounts on lodging, dining, spa, golf, retail, travel, pet insurance, rental cars, tickets, theme parks, and more
• Learning and career growth opportunities
• Referral bonus

• Manage front desk operations, including guest check‑in and check‑out, following hotel procedures and standards.
• Use property management and POS systems effectively.
• Operate PBX and radio paging systems as required.
• Establish guest room credits upon check‑in, issue keys, and orient guests to property services.
• Address and resolve guest requests and conflicts with discretion and professionalism.
• Follow up promptly with guests and team members on outstanding issues.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.

• Previous hospitality or customer service experience preferred.
• Experience with cash handling and computerized POS systems preferred.
• Strong written and verbal communication skills.

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.