Hotel General Manager

Description

The Hotel General Manager (GM) leads all aspects of the hotel’s operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands‑on leadership role requires a proactive, self‑starting individual with 24/7 availability to ensure excellence across all departments.

• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Conduct daily check‑ins with department teams and lead training meetings to uphold service standards.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Manage budgets, maximize revenue, and maintain financial and statistical records.
• Be present on property during shift changes to communicate priorities and support the team.
• Ensure compliance with health, safety, and licensing standards.

• Physical ability to lift and move up to 25 pounds occasionally.
• Ability to read, write, analyze, and interpret business correspondence, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Previous experience as a hotel manager, assistant manager, or hotel department manager required.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or GED required; advanced education in hospitality preferred.

$75,000 - $82,000/year

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!